ServiceNow Architect

5 days ago

Pune, India Persistent Systems Full time

About Position


We are seeking a highly skilled and experienced Senior ServiceNow Architect to lead the design and implementation of complex ServiceNow solutions for our organization. As a Senior ServiceNow Architect, you will be responsible for translating business requirements into innovative, scalable, and high-performing ServiceNow configurations, customizations, and integrations. The ideal candidate will have a deep understanding of the ServiceNow platform, extensive experience with IT Service Management (ITSM) processes, and a proven track record of successful ServiceNow implementations.


Role: ServiceNow Architect

Location: All PSL Locations

Experience: 10 to 15 years

Job Type: FTE


What You'll Do


  • Solution Design: Lead the end-to-end solution design process for ServiceNow implementations, considering business requirements, technical constraints, and best practices.
  • Architecture Development: Design and architect scalable and efficient ServiceNow solutions that meet current and future business needs while adhering to industry standards and security best practices.
  • Platform Customization: Customize and configure ServiceNow applications and modules, including Incident Management, Problem Management, Change Management, Asset Management, Service Catalog, Service Portal, HR Service Delivery, IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM).
  • Integration: Design and implement integrations between ServiceNow and other systems, using REST, SOAP, and other integration methods to ensure seamless data exchange and process flow.
  • Governance and Best Practices: Establish and maintain ServiceNow governance processes, development standards, and best practices for the organization.
  • Performance Optimization: Identify opportunities for performance optimization and scalability improvements and guide development teams in implementing the necessary changes.
  • Security and Compliance: Ensure that ServiceNow solutions meet security requirements and compliance standards, and provide expertise on security best practices.
  • Technical Leadership: Provide technical leadership and guidance to development teams, assisting with complex technical challenges and mentoring less experienced developers.
  • Continuous Improvement: Stay up-to-date with the latest ServiceNow releases, features, and industry trends, and contribute to the continuous improvement of ServiceNow capabilities within the organization.
  • Stakeholder Management: Collaborate with business stakeholders, project managers, and other IT teams to ensure alignment of ServiceNow solutions with business objecties.


Expertise You'll Bring


  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Extensive experience as a ServiceNow Architect, leading multiple large-scale ServiceNow implementations.
  • ServiceNow Certified Implementation Specialist (CIS) or Certified Application Developer (CAD) certifications are preferred.
  • Strong expertise in IT Service Management (ITSM) processes and ServiceNow platform capabilities.
  • Proven experience in designing and implementing solutions using various ServiceNow modules and applications.
  • Deep understanding of ITIL framework and best practices, and the ability to align ServiceNow solutions with ITIL principles.
  • Experience in ServiceNow integration, including REST, SOAP, and MID Server.
  • Proficiency in JavaScript, HTML, CSS, and other web technologies.
  • Demonstrated ability to lead technical teams, collaborate with stakeholders, and drive successful project outcomes.
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.
  • Strong communication and presentation skills, with the ability to convey technical concepts to non-technical audiences.
  • Demonstrated commitment to continuous learning and professional development.


Benefits


  • Competitive salary and benefits package
  • Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
  • Opportunity to work with cutting-edge technologies
  • Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
  • Annual health check-ups
  • Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents


Our company fosters a values-driven and people-centric work environment that enables our employees to:


  • Accelerate growth, both professionally and personally
  • Impact the world in powerful, positive ways, using the latest technologies
  • Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
  • Unlock global opportunities to work and learn with the industry’s best


Let’s unleash your full potential at Persistent


“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

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