Linux Engineer

2 weeks ago

Bengaluru, India Talent Worx Full time

Description :Job Summary :The Linux Engineer will be a part of the Global Linux Support Team responsible for providing advanced level technical support to enterprise customers. The role requires strong expertise in Linux technologies, proactive problem-solving capabilities, and the ability to collaborate across cross-functional teams to ensure high service quality and operational excellence. The ideal candidate will possess strong customer focus, adaptability, and the ability to work under minimal supervision.Eligibility & Qualification :- Bachelors degree in Engineering, Computer Science, or equivalent.- Minimum 5+ years of experience in Enterprise Linux technical support.- Relevant certifications such as HP-UX / RHCSA / RHCE are highly desirable.- Willing to work in 24x7 rotational shift operations.Key Responsibilities :- Troubleshoot and resolve customer issues via phone, email, and remote support tools.- Reproduce customer issues in-house and provide timely resolutions with regular follow-ups.- Drive Incident Management by resolving complex or cross-technology incidents independently.- Lead Escalation Management and coordinate technical escalation during crisis situations.- Perform Problem Management including RCA, trend analysis, and preventive actions.- Manage Change Implementation plan, review, risk assess, execute, rollback, and validate changes.- Maintain patch and security compliance and conduct periodic security audits.- Maintain CMDB accuracy and configuration integrity.- Design and implement Linux-based solutions for critical customer infrastructure needs.- Collaborate with hardware, software, and cross-functional support teams for issue resolution.- Prepare operational metrics, SLA reports, and participate in customer reviews.- Support DR drills and ensure readiness of failover environments.- Create and maintain Standard Operating Procedures (SOPs) and knowledge documentation.- Participate in internal and customer projects, KT, and service transitions.- Act as a trusted advisor by building strong customer relationships.- Lead virtual/global teams for process improvement initiatives and knowledge sharing.Technical Skills Required :1. Advanced knowledge in installation, administration, configuration & troubleshooting of :- Linux platforms : Red Hat, CentOS, SUSE, HP-UX, AIX2. Strong knowledge in :- Linux networking & security concepts- Cluster Services (HP-UX, RHEL, SUSE)- SAN technologies & converged solutions- HP Servers : Blade, SD-Flex, Rackmount, Virtual Connect- Patch deployment/management : Red Hat Satellite, SUSE Manager- Disaster Recovery planning and testing- Vulnerability analysis and mitigation- HPE ServiceGuard clusters for Database & ERP integration3. Experience with performance & capacity monitoring tools.Non-Technical Skills :- Excellent verbal & written communication skills.- Strong analytical abilities and ownership mindset.- Ability to handle pressure situations and deliver high-quality service.- Team player and ability to mentor junior team members.- High productivity, customer satisfaction focus, and continuous improvement mindset.- Ability to deliver internal knowledge sharing and training sessions. (ref:hirist.tech)

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