VOC OPERATIONS SPECIALIST

3 weeks ago

Prayagraj, India Cbus Super Full time
  • Manage, grow and develop Cbus' Voice of Customer program
  • Meaningfully contribute to enhancing the experience of Cbus' members
  • Join a leading industry super fund on a 12 month MTC

About The role  
 
As a Voice of Customer (VOC) Operations Specialist, you will be responsible for administering and managing Cbus' VOC survey program - including survey design and development, data flows, text analytics, dashboards, and close-the-loop feedback programs. 

This role is an initial 12 month MTC.
 
You'll manage the day-to-day operational relationship with our VOC strategic partner, InMoment and key stakeholders within the business. In this role you will translate and synthesize customer feedback on Cbus experience and track, monitor and report associated measures (satisfaction/NPS). 
 
This role includes the implementation and ongoing management of a large VoC program and seeks to collate and report on what our members are telling us, to enhance their experiences moving forward.  
 
Your experience must include the design and operational ongoing management of VoC programs, and market research related to customer experience.   
  

  • Experience: Managing VoC research programs end-to-end, including metric design, benchmarking, and implementation. 
  • Platform Expertise: Practical experience with VoC survey platforms; familiarity with InMoment is highly regarded. 
  • Analytical Capability: Skilled in synthesising diverse data sets and translating complex findings into actionable insights.
  • Technical Proficiency: Strong skills in Excel, SharePoint, and PowerPoint. 
  • Collaboration & Communication: Proven ability to work cross-functionally and present insights clearly to non-technical audiences. 
  • Initiative & Ownership: Demonstrated success in building and leading programs independently with minimal oversight. 

We want to hear from you  
 
If you've read through the requirements of this role and you feel like you haven’t fully met the criteria, we would still encourage you to apply. We're aware of accessibility barriers when it comes to applying for a job and we want to help. If you require assistance with your application, please contact our Talent Acquisition Team via  
 
Like to know more about working with Cbus? Listen to some of our videos with members of the Cbus team on our website, cbussuper.com.au/careers 
 
Applications Close 8 October 2025 
Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you. 
 
This is a full time 12 Month MTC, based in Melbourne.  
 
Agencies, please note: All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you  
 
About Cbus 
 
Created by workers, for workers, Cbus Super is one of Australia’s most successful Superannuation funds. For almost four decades we’ve proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund we’ve been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

  • Product Specialist

    3 weeks ago

    Prayagraj, India GSI Electronics Inc Full time

    Are you passionate about solving the world's most pressing challenges? Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges, PTX Trimble are proud to be working towards a solution.  Join us as our new Product Specialist with PTX...

  • Support Operations Specialist for AI Product | Remote | UK timings | Multiple positions

    1 week ago

    Prayagraj, India GoZupees — Building AI Agents for Tomorrow Full time

    Multiple Positions • Remote • Full-TimeCompany: GoZupees (Project Atlas – Agentic AI)Location: Remote (Preference: Gurgaon / NCR)About GoZupeesGoZupees builds AI Agents for small businesses in the UK, helping them automate conversations, capture leads, and deliver human-like customer support.Role OverviewWe’re hiring Support Operations Specialists to...

  • Surgical Registrar

    3 weeks ago

    Prayagraj, India VetPartners Full time

    Description Position at North Shore Veterinary Hospital                                           Small Animal Specialist Surgeon Are you a skilled and compassionate Veterinary Specialist Surgeon looking for a unique opportunity in picturesque Sydney? Do you have experience in a fast-paced,...

  • Civil Specialist Technicians

    3 weeks ago

    Prayagraj, India Srg Global Full time

    Civil Specialist Technicians The Role: SRG Global Civil Pty Ltd (part of SRG Global Group) has immediate full-time career opportunities for suitably experienced Specialist Civil Technician’s to work on a specialist dam project, 50km north of Brisbane. This role will offer the right candidate: Exposure in...

  • ERP Support Specialist

    3 weeks ago

    Prayagraj, India Krispy Kreme Full time

    At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats. We are looking for a passionate ERP Support Specialist to join our team and support our Manufacturing sites and Retail stores...

  • ERP Support Specialist

    3 weeks ago

    Prayagraj, India Krispy Kreme Full time

    At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats. We are looking for a passionate ERP Support Specialist to join our team and support our Manufacturing sites and Retail stores...

  • Forklift Operator

    3 weeks ago

    Prayagraj, India Fletcher Insulation Australia Full time

    • Perfect Role to Help Shape Your Career in Warehouse Operations • Leading Parental...

  • Data Center Inventory Control Specialist 4

    3 weeks ago

    Prayagraj, India Oracle Full time

    Job Description Department Description: Data Center Inventory Control Management (DCICM) is a key pillar within the Data Center Operations organization. The team ensures end-to-end inventory accuracy, material accountability, and logistical readiness across both live environments and data center build projects. DCICM safeguards inventory practices from...

  • Leading Hand Carpenter

    3 weeks ago

    Prayagraj, India Aestec Services Full time

    Leading Hand Carpenter – Long-Term Opportunity with Aestec Services Location: Gladstone QLDHours:  48 hours per week (Mon–Fri)Duration:  Ongoing, long-term work Ready to step up and lead from the front? Aestec Services is currently seeking an experienced Leading Hand Carpenter  to join our team on a long-term project at Yarwun on the projects...

  • Integrated Solutions Support Specialist

    3 weeks ago

    Prayagraj, India Catholic Education Western Australia Full time

    Integrated Solutions Support Specialist For over 150 years, our schools, colleges, early learning centres and out of school care programs have been an integral part of education in Western Australia. Together we form the state’s second-largest education provider, with more than 83,000 students relying on our nearly 14,000 dedicated staff each day. We...