Presales Consultant – End User Services

Presales Consultant – End User Services (EUS)

Location: Hybrid (Bangalore, Hyderabad, Chennai, Delhi NCR)

Experience: 4–6 years

Employment Type: Full-time

About Infinite

Infinite is a global technology solutions provider empowering organizations to accelerate digital transformation. With deep expertise across healthcare, financial services, insurance, and other industries, Infinite delivers cutting-edge IT services and solutions that drive business outcomes.

Role Overview

The Assistant Manager – EUS (End User Services) will support pre-sales, solution consulting, and business development activities for Infinite’s End User Services portfolio. This role focuses on Service Desk, Desktop Support, Device Lifecycle Management, Collaboration Platforms (M365, Google Workspace, etc.), Modern Workplace Transformation, and End User Experience Management (EUEM). The consultant will partner with sales, solution architects, and delivery teams to craft compelling EUS solutions, drive competitive proposals, and enable account growth.

Key Responsibilities

Pre-Sales & Business Development

• Manage end-to-end bid support including RFP/RFI responses, proposals, solution documentation, and client presentations.
• Support creation of EUS solutions covering IT Service Desk, EUC, Workplace Modernization, Collaboration, Mobility, and EUEM.
• Prepare effort estimation, cost modelling, and pricing strategy for competitive EUS deals.
• Participate in client workshops, due diligence sessions, and proposal defence meetings.
• Conduct business and market analysis to identify emerging trends in end-user services and digital workplace transformation.

Solution & Stakeholder Engagement

• Collaborate with internal teams across sales, delivery, alliances, and product partners to build differentiated EUS offerings.
• Create and maintain reusable solution templates, standard proposals, and knowledge repositories for EUS.
• Analyze past deal performance to recommend improvements in solution strategy, pricing, and positioning.

Innovation & Enablement

• Stay updated on next-gen workplace technologies such as AI/ML in Service Desk, Virtual Assistants, Digital Experience Monitoring, and Zero Trust for endpoints.
• Work with alliance partners (Microsoft, ServiceNow, Citrix, VMware, etc.) to align solutions with the latest technologies.
• Conduct enablement sessions for peers and new joiners to strengthen the EUS pre-sales function.

Required Qualifications

• MBA (Business, Strategy, or IT specialization) with a Bachelor’s in Engineering (Electronics, Computer Science, or related discipline).
• 3–6 years of relevant experience in pre-sales, solution consulting, or business development in EUS / Digital Workplace / End User Computing.
• Strong proficiency in RFP/RFI responses, pricing strategy, and stakeholder management.
• Good understanding of Service Desk operations, ITIL processes, collaboration platforms, and workplace transformation.
• Proficiency in Microsoft Excel, PowerPoint, and analytical tools.
• Excellent business communication and presentation skills.

Preferred Certifications

• ITIL Foundation (must-have for EUS pre-sales).
• M365 / Modern Workplace Fundamentals (Microsoft Certified).
• ServiceNow Fundamentals or equivalent ITSM certification.
• EUC / Device Management certifications (Intune, VMware Workspace ONE, etc.).

Why Join Infinite?

• Be part of a fast-paced, high-growth pre-sales environment shaping next-gen workplace solutions.
• Gain exposure to large, global digital workplace transformation deals.
• Collaborate with senior leadership, alliances, and delivery leaders.
• Opportunity to upskill and certify in leading EUS, collaboration, and ITSM technologies.

A culture that values innovation, teamwork, and empowerment