Presales Consultant – End User Services

Presales Consultant – End User Services (EUS)

Location: Hybrid (Bangalore, Hyderabad, Chennai, Delhi NCR)

Experience: 4–6 years

Employment Type: Full-time

About Infinite

Infinite is a global technology solutions provider empowering organizations to accelerate digital transformation. With deep expertise across healthcare, financial services, insurance, and other industries, Infinite delivers cutting-edge IT services and solutions that drive business outcomes.

Role Overview

The Assistant Manager – EUS (End User Services) will support pre-sales, solution consulting, and business development activities for Infinite’s End User Services portfolio . This role focuses on Service Desk, Desktop Support, Device Lifecycle Management, Collaboration Platforms (M365, Google Workspace, etc.), Modern Workplace Transformation, and End User Experience Management (EUEM) . The consultant will partner with sales, solution architects, and delivery teams to craft compelling EUS solutions, drive competitive proposals, and enable account growth.

Key Responsibilities

Pre-Sales & Business Development

• Manage end-to-end bid support including RFP/RFI responses, proposals, solution documentation , and client presentations.
• Support creation of EUS solutions covering IT Service Desk, EUC, Workplace Modernization, Collaboration, Mobility, and EUEM .
• Prepare effort estimation, cost modelling, and pricing strategy for competitive EUS deals.
• Participate in client workshops, due diligence sessions, and proposal defence meetings .
• Conduct business and market analysis to identify emerging trends in end-user services and digital workplace transformation .

Solution & Stakeholder Engagement

• Collaborate with internal teams across sales, delivery, alliances, and product partners to build differentiated EUS offerings.
• Create and maintain reusable solution templates, standard proposals, and knowledge repositories for EUS .
• Analyze past deal performance to recommend improvements in solution strategy, pricing, and positioning .

Innovation & Enablement

• Stay updated on next-gen workplace technologies such as AI/ML in Service Desk, Virtual Assistants, Digital Experience Monitoring, and Zero Trust for endpoints .
• Work with alliance partners (Microsoft, ServiceNow, Citrix, VMware, etc.) to align solutions with the latest technologies.
• Conduct enablement sessions for peers and new joiners to strengthen the EUS pre-sales function .

Required Qualifications

• MBA (Business, Strategy, or IT specialization) with a Bachelor’s in Engineering (Electronics, Computer Science, or related discipline).
• 3–6 years of relevant experience in pre-sales, solution consulting, or business development in EUS / Digital Workplace / End User Computing .
• Strong proficiency in RFP/RFI responses, pricing strategy, and stakeholder management .
• Good understanding of Service Desk operations, ITIL processes, collaboration platforms, and workplace transformation .
• Proficiency in Microsoft Excel, PowerPoint, and analytical tools .
• Excellent business communication and presentation skills .

Preferred Certifications

• ITIL Foundation (must-have for EUS pre-sales).
• M365 / Modern Workplace Fundamentals (Microsoft Certified).
• ServiceNow Fundamentals or equivalent ITSM certification.
• EUC / Device Management certifications (Intune, VMware Workspace ONE, etc.).

Why Join Infinite?

• Be part of a fast-paced, high-growth pre-sales environment shaping next-gen workplace solutions.
• Gain exposure to large, global digital workplace transformation deals .
• Collaborate with senior leadership, alliances, and delivery leaders .
• Opportunity to upskill and certify in leading EUS, collaboration, and ITSM technologies .

A culture that values innovation, teamwork, and empowerment