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Fraud Prevention Representative
4 weeks ago
What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You’ll review and analyze cases to prevent and detect fraud. You’ll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal platforms such as chat, text, email, etc. Be part of a growing digital industry with a promising future around fraud prevention and safety. You’ll contribute to the safety and security of digital ecosystems.Join us in the fight against fraud and help create a safer online worldDuring a Typical Day, You’llMonitor and analyze transactions to detect and prevent fraudulent activitiesUtilize analytical skills to identify patterns and irregularitiesInvestigate suspicious activities and implement preventive measuresRemember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situationsCollaborate with cross-functional teams to enhance fraud prevention strategies for projectsAnswer incoming communications from customersConnect and resolve issues with customers using written communication onlyWhat You Bring to the RoleHigh school diploma1 year or more of technical support/troubleshooting experience – Freshers welcome to apply6 months or more of customer service experienceAnalytical and solutions-oriented mindsetExcellent online search skillsGreat written communication skills, including grammar and spellingComputer experienceFlexibility to work in a 24/7 environmentWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community-minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesBase wage starts between 26,000 to 35,000 INR per month, with additional performance bonus opportunities.And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentivesMust be able to work on a rotating schedule and weekends/holidays if needed.**Note:** Virtual interviews are available for candidates unable to attend interviews in person but open to joining Ahmedabad office if get selected.
