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Fraud Prevention Representative

1 month ago

Ahmedabad, India Smart Lion Private Limited Full time

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Protecting people and businesses from fraudulent activities? You’ll review and analyze cases to prevent and detect fraud. You’ll work to resolve issues and protect the interests of the client and their customers via verbal and nonverbal platforms such as chat, text, email, etc. Be part of a growing digital industry with a promising future around fraud prevention and safety. You’ll contribute to the safety and security of digital ecosystems.

Join us in the fight against fraud and help create a safer online world


During a Typical Day, You’ll

  • Monitor and analyze transactions to detect and prevent fraudulent activities
  • Utilize analytical skills to identify patterns and irregularities
  • Investigate suspicious activities and implement preventive measures
  • Remember attributes and apply critical thinking and problem-solving skills to be able to differentiate between good users and bad actors in complex situations
  • Collaborate with cross-functional teams to enhance fraud prevention strategies for projects
  • Answer incoming communications from customers
  • Connect and resolve issues with customers using written communication only


What You Bring to the Role

  • High school diploma
  • 1 year or more of technical support/troubleshooting experience – Freshers welcome to apply
  • 6 months or more of customer service experience
  • Analytical and solutions-oriented mindset
  • Excellent online search skills
  • Great written communication skills, including grammar and spelling
  • Computer experience
  • Flexibility to work in a 24/7 environment


What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Base wage starts between 26,000 to 35,000 INR per month, with additional performance bonus opportunities.
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
  • Must be able to work on a rotating schedule and weekends/holidays if needed.
  • **Note:** Virtual interviews are available for candidates unable to attend interviews in person but open to joining Ahmedabad office if get selected.