Beauty Head

2 weeks ago

New Delhi, India VLCC Full time

Job Title: BDS+Fellowship in CosmetologyLocation: ChennaiReports To: Centre Head / Regional Technical HeadRole PurposeThe Beauty Specialist is responsible for leading the Beauty Department at VLCC Clinics, ensuring technical excellence, driving sales across Beauty/Derma/Products, and maintaining the highest standards of customer satisfaction and operational efficiency. This role blends hands-on technical expertise, team leadership, and business acumen to deliver superior service and revenue outcomes.Key ResponsibilitiesSales & Revenue Growth- Achieve monthly sales targets across Beauty, Derma, and Product categories. - Upsell/cross-sell treatments and packages, ensuring revenue maximization. - Contribute to centre-wide sales events and promotions.Customer Excellence- Conduct consultations and ensure every client receives accurate diagnosis and treatment plans. - Drive client satisfaction with consistent follow-ups, zero-session protocols, and NPS above 90%. - Resolve escalations and maintain long-term client relationships.Technical & Operational Excellence- Ensure strict adherence to SOPs for all beauty and derma services. - Maintain hygiene, safety, and proper usage of equipment, consumables, and stock. - Supervise beauty staff and assist doctors in dermatology procedures.Team Leadership & Development- Lead, coach, and motivate the Beauty team (therapists, stylists, technicians). - Conduct staff training on new services, promotions, and SOPs. - Manage duty rosters, grooming, discipline, and performance.Reporting & Compliance- Submit daily/weekly/monthly reports on sales, service, and customer metrics. - Track competition and share market insights with management. - Ensure compliance with corporate, medical, and safety standards.Skills & Competencies- Strong technical knowledge of beauty services (skin & hair treatments). - Proven ability to drive sales through consultative engagement. - Excellent communication, interpersonal, and leadership skills. - Customer-centric mindset with problem-solving ability. - Ability to work in shifts and handle promotional/outdoor activities.What We Offer- Competitive salary + performance incentives. - 50% employee discounts on VLCC services, products, and institute courses. - Group medical insurance & maternity benefits. - Training, certifications, and career growth across VLCC’s 310+ global centres.

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