Implementation & Support Engineer

2 weeks ago


Pune, India ProPMO Services Private Limited Full time

Job Title : Implementation and Support Engineer

Location : Pune

Experience : 2-4 years

Requirements :

- Good Communication

- Strong understanding of basic Project Management Concepts

- Ability to Understanding Customer requirement

- Strong Analytical Skills

Job Description :

- Provide Technical and Functional support to customers

- Providing a Product demonstration to customer

- Product Implementation and Customer Training

- Ensures that products/projects delivered to meet customer requirements.

- Manages, and maintains all aspects of project-level risks

- Expertise in MS Tools for Product Feature/ Functionality documentation

Key Responsible Areas (KRA's) :

- Understanding of Customer requirements and analyzing the same for providing proper solution.

- Project planning and Implementation of Product as per customer processes.

- Manage daily meetings and support to customer.

- Handle production upgrades/Customization deployment activity.

- Web service configuration and installation

- SQL database Backup/Restore activity

- Managing and tracking the customer issues SLA.

Qualifications :

- CS/IT Background or 2+ years of experience in Implementation field.

Primary Skills :

- Knowledge of SQL Databases/ DDL/DML etc.

- Customer Support Activities.

- Experience any field as a project lead.

- Experience in Root Cause Corrective Action process and techniques.

- Excellent verbal and written communication skills in a technical information environment

(ref:hirist.tech)

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