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Implementation & Support Engineer
3 weeks ago
Job Title : Implementation and Support Engineer
Location : Pune
Experience : 2-4 years
Requirements :
- Good Communication
- Strong understanding of basic Project Management Concepts
- Ability to Understanding Customer requirement
- Strong Analytical Skills
Job Description :
- Provide Technical and Functional support to customers
- Providing a Product demonstration to customer
- Product Implementation and Customer Training
- Ensures that products/projects delivered to meet customer requirements.
- Manages, and maintains all aspects of project-level risks
- Expertise in MS Tools for Product Feature/ Functionality documentation
Key Responsible Areas (KRA's) :
- Understanding of Customer requirements and analyzing the same for providing proper solution.
- Project planning and Implementation of Product as per customer processes.
- Manage daily meetings and support to customer.
- Handle production upgrades/Customization deployment activity.
- Web service configuration and installation
- SQL database Backup/Restore activity
- Managing and tracking the customer issues SLA.
Qualifications :
- CS/IT Background or 2+ years of experience in Implementation field.
Primary Skills :
- Knowledge of SQL Databases/ DDL/DML etc.
- Customer Support Activities.
- Experience any field as a project lead.
- Experience in Root Cause Corrective Action process and techniques.
- Excellent verbal and written communication skills in a technical information environment
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