Team Lead

16 hours ago

Shillong, India [24]7.ai Full time

Prefer from Operations Inbound Sales (International) background.


Job Summary:

Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals.

KRA

  • Plan Schedule SLAs (Service Level Agreements) timely and efficient execution
  • Study and understand data and make data driven decisions to drive performance
  • Maintain and discuss Plans of Action with agents to ensure smooth functioning and meet
  • target Goals
  • Set goals and targets, discuss with team and mobilize resources with a POA (Plan of Action)
  • towards outperformance
  • Conduct complete breakdown analysis on process failures, re-engineer work strategy,
  • functions for better results
  • Set Long term and Short term goals, work out required staffing, training needs, Quality
  • requirements to achieve goals
  • Monitor chats from a holistic perspective, which includes maintaining quality, basic
  • language and product level monitoring and share feedback with agents
  • Plan and carry out coaching conversations with team members to help them improve
  • performance
  • Able to lead Client calls/Calibrations


Job Responsibilities

  • Team Leader for Blended process is the first contact for all the agents and SMEs.
  • Conduct effective pre-shift meetings with the agents to communicate daily goals and other current objectives.
  • Communicate objectives on a daily, hourly and monthly basis to the front line associates.
  • Utilize various techniques to audit individual front line associates to identify needs and opportunities for improvement.
  • Deliver constructive feedback on their skills and performance.
  • Communicate training and policy & procedure issues and needs to suppliers training personnel.
  • Track observed agent performance versus goals on an hourly basis.
  • Motivate and encourage the assigned team of associates.
  • Conduct effective CSR screening interviews, as required or needed.
  • Review and audit all Passive and Negative Survey chats per agent daily (real-time).
  • Supervisor ratio should be a minimum of 1:15 ratio.

  • Team Lead

    14 hours ago

    Shillong, India [24]7.ai Full time

    Prefer from Operations Inbound Sales (International) background. Job Summary: Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. KRA - Plan Schedule SLAs (Service Level Agreements) timely and efficient execution - Study and understand data and make data driven decisions to drive...

  • Team Lead

    2 days ago

    Shillong, India [24]7 Full time

    Prefer from Operations Inbound Sales (International) background. Job Summary: Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals. KRA Plan Schedule SLAs (Service Level Agreements) timely and efficient execution Study and understand data and make data driven decisions to drive performance...

  • Team Lead

    2 days ago

    Shillong, Meghalaya, India [24]7 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Prefer from Operations Inbound Sales (International) background.Job Summary:Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals.KRAPlan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain...

  • Team Lead

    16 hours ago

    shillong, India [24]7.ai Full time

    Prefer from Operations Inbound Sales (International) background.Job Summary:Team Lead is a supervisor who will be assigned a team of associates to coach and lead towards achieving client goals.KRAPlan Schedule SLAs (Service Level Agreements) timely and efficient executionStudy and understand data and make data driven decisions to drive performanceMaintain...

  • Call Center Team Lead

    2 weeks ago

    Shillong, Meghalaya, India Right Move Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Greetings from Right Move…Please see below the Job Description for'Team Lead'.If you find this interesting and in line with your career aspirations,kindly revert to this with your confirmation & updated CV.Job Type : PermanentJob Location :ShillongWork Mode : OnsiteShifts : Rotational (24*7)Job Description:We are seeking a motivated and experiencedTeam...

  • Quality Assurance Lead

    2 weeks ago

    Shillong, Meghalaya, India Pursuit Software Development Full time

    Job Role : Quality Engineer LeadYears of Experience : 8+ YearsJob Location : Kolkata, Indore, ShillongEducation : Bachelors Degree in Computer Science & Engineering or Similar FieldJob Description : : 1. Lead and drive test automation and SW QA for different components.2. Assist with manual testing for those components that are not easily automated.3. Work...

  • Lead Cement Plant Engineer

    2 weeks ago

    Shillong, Meghalaya, India beBeeMechanical Full time ₹ 40,00,000 - ₹ 50,00,000

    Job OpportunityWe are seeking a skilled Mechanical Engineer to oversee the erection and commissioning of cement plants with thorough knowledge of the manufacturing process.This role requires effective maintenance, including preventive and shut-down maintenance, to minimize downtime.The successful candidate will independently manage shifts, making sound...

  • Principal Technical Lead

    2 weeks ago

    Shillong, Meghalaya, India beBeeEngineering Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Senior Engineering ManagerAbout the RoleWe are seeking an experienced Senior Engineering Manager to lead our engineering team and drive projects forward.Key ResponsibilitiesLead or contribute to equipment, utility, facility improvement projects (e.g. energy efficiency, productivity, environmental compliance, maintenance)Prepare project procurement...

  • Leading Technical Expertise

    2 weeks ago

    Shillong, Meghalaya, India beBeeEngineeringManager Full time ₹ 5,00,000 - ₹ 8,00,000

    Job Title: Engineering ManagerJob SummaryA highly skilled and experienced professional is required to lead the engineering activities, ensuring technical quality and enabling overall site/project objectives.This role involves planning and coordination of maintenance and calibration activities, project execution, and continuous improvement at site level...

  • Lead Electrical Systems Specialist

    2 weeks ago

    Shillong, Meghalaya, India beBeeElectricalEngineer Full time ₹ 40,00,000 - ₹ 60,00,000

    Job Overview:We are seeking a seasoned Electrical Engineer with expertise in cement plant electrical systems to lead our team.Key Responsibilities:Design and implement electrical systems for cement plantsEnsure compliance with safety regulations and industry standardsMaintain and troubleshoot electrical equipmentCollaborate with cross-functional teams to...