IT Operations Specialist

7 days ago


Bengaluru, India Gionik Full time

Job Description :


- Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 5 years of total experience in Information Technology


- Capacity to understand technical and operational Systems (SAP, monitoring ) in order to operationally support the applications


- Good Knowledge of ITIL management (incidents, changes, problem solving, root cause analysis )


- Manage escalation process in case of crisis situation


- 5 years Experience in IT development, deliveries and services


- Experience in run operations and service-level agreements (SLAs) management


- Good communication and collaborative skills and a team-minded attitude


- Capacity to understand and learn functional Technical Data Configuration applications


- Advanced level of English


- Capacity to be proactive to propose solutions


- Quick learner who can learn a new technology/skill/application


- Good skills in customer satisfaction


Good hands-on experience in the following technologies :


1. ERP : SAP, (SAP Hana is a plus)


2. Monitoring : Control-M


3. System : Linux redhat, Storages


4. Languages : script, Batch, Root cause analysis & understanding in ABAP


5. Structured Data : XML


- Already experienced working in remote with colleagues based in EU is a plus

(ref:hirist.tech)

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