Salesforce Consultant

4 weeks ago

Noida, India Knowbiliti Full time

Description : Work Location : RemoteShift Timing : US ShiftExperience Required : 4+ YearsSalary Range : 2030 LPAWe are hiring a Salesforce Consultant with strong expertise in Sales Cloud and AgentForce. The ideal candidate will be responsible for implementing AI-driven CRM solutions, ensuring secure, scalable, and compliant Salesforce deployments. The role includes working with business users, technology teams, and digital environments to create intelligent automation and end-to-end AI agent & Responsibilities : - Handle Salesforce administration and development in production environments with focus on Sales Cloud configurations, automation, and customizations.- Implement secure CRM environments using Profiles, Permission Sets, Role Hierarchy, and Sharing Rules.- Lead and contribute to full lifecycle Salesforce AgentForce implementationsfrom requirement gathering and design to development, deployment, and support.- Configure and deploy AI agents (Sales Coach, SDR, Copilot) using Agent Builder and Actions.- Design and maintain effective prompt templates aligned with Responsible AI and reasoning-based solution frameworks.- Define safety standards, AI governance frameworks, compliance guardrails, and monitoring strategies for AI-based implementations.- Utilize the AgentForce reasoning engine, topics, and custom actions to build intelligent workflow automation and improve business productivity.- Work with Salesforce Data Cloud to apply RAG (Retrieval Augmented Generation), data grounding, retrievers, and data libraries for improved AI inference accuracy.- Integrate AgentForce with CRM data sources, digital channels, and third-party APIs to enable smart automation workflows.- Use Apex, Salesforce Flows, and workflow automation to build scalable orchestration pipelines.- Configure dashboards, monitoring systems, audit logs, and analytics to track performance, adoption, and ROI of AI agents.- Collaborate with cross-functional teams to translate requirements into scalable Salesforce solutions and continuous Required : - 4+ years of hands-on Salesforce administration and development experience.- Strong knowledge of Sales Cloud configurations and enterprise CRM workflows.- Experience in at least one full Salesforce AgentForce implementation cycle.- Proficiency in configuring AI agents using Agent Builder and action-based logic.- Understanding of Responsible AI practices, governance parameters, and compliance standards.- Skilled in Apex, Flows, workflow automation, and third-party integrations.- Experience with Salesforce Data Cloud and RAG-based grounding for data-backed agent responses.- Strong understanding of Salesforce access models, security configurations, and CRM compliance controls.- Ability to configure dashboards, audit trails, and analytics for performance (Preferred) : - Salesforce Certified Administrator- Platform Developer I- Agentblazer Innovator- Salesforce Certified AgentForce Specialist (preferred or in progress) (ref:hirist.tech)

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