Salesforce Consultant

4 weeks ago

Noida, India Knowbiliti Full time

Job Description :- 4+ years of Salesforce administration and development experience in production orgs, including Sales Cloud deployments and automation.- Strong understanding and implementation experience of Salesforce Security Model with strict access controls using Profiles, Role hierarchy, Sharing rules etc.- Proven hands-on experience across at least one Salesforce Agent force implementation cycle, ideally in Sales Cloud environments.- Proficiency in configuring and deploying Salesforce Agentforce AI Agents (Sales Coach, SDR, and Copilot) using Agent Builder and Actions.- Good knowledge of prompt engineering - creating, optimizing, and maintaining prompt templates aligned with responsible AI standards and reasoning design.- Solid understanding of Responsible AI implementation, including defining guardrails, ethical AI configurations, and compliance adherence during agent rollout.- Deep understanding of the Agentforce reasoning engine, topics, and standard/custom agent actions for intelligent task orchestration and outcome tracking.- Ability to leverage Salesforce Data Cloud for grounding AI agents applying RAG (Retrieval Augmented Generation) techniques, retrievers, and data libraries for improved inference accuracy.- Experience integrating Agentforce with digital channels, CRM data (Sales and Knowledge), and external APIs for dynamic AI automation flows.- Skilled in Salesforce Apex, Flows, and Workflow automation for enterprise-scale agent orchestration and data interaction pipelines.- Expertise in access controls, permission management, and configuring Agentforce security guardrails and compliance settings within CRM environments.- Familiarity with audit logging, usage analytics, and dashboard configuration for tracking AI agent performance and producing AI ROI Salesforce Certified Administrator (required)- Platform Developer I (required)- Agentblazer Innovator status (required)- Salesforce Certified Agentforce Specialist (or in progress). (ref:hirist.tech)

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