Wintel and O365 Admin

2 weeks ago

New Delhi, India Programmers.io Full time

Job Description:Job Title:Wintel and O365 AdminShift Timings: Its rotational shift. Majorly Day shift IST and EST ( EST will be from home)Location: Hyderabad, Work from OfficeExperience Required:3 - 8 YearsKey Skills: MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc.Key Responsibilities:- Respond to and resolve basic technical support tickets, emails, or calls. - Log, categorize, and escalate incidents or service requests to L3 teams if required. - Monitor system alerts and proactively notify relevant teams. - Assist with software installations, basic network troubleshooting, and system access issues - Provide support for password resets, email issues, and end-user device setups - Document problems and their resolutions in the ticketing system. - Maintain hardware and software inventories. - Ensure proper communication and follow-up with users until issue resolution - Support onboarding/offboarding tasks (account creation, laptop setup, etc.). - Strong experience in Microsoft 365 Administration: - Managing users, licenses, and distribution groups - Working with Exchange Online, Teams, OneDrive, and SharePoint - Troubleshooting MFA, compliance, and conditional access issues - Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues.Required Skills and Qualifications:- Basic understanding of computer systems, mobile devices, Printers and Scanners. - Familiarity with Windows, macOS, Office 365, and common enterprise tools. - Good written and verbal communication skills. - Strong problem-solving and time-management skills. - Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.Additional Skills:- Remote desktop support tools (e.g., AnyDesk, TeamViewer,ScreenConnect, LogMeIn) - Ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk, JIRA) - VPN configuration and troubleshooting. - Basic scripting (PowerShell or Bash). - Experience with antivirus & endpoint security tools. - Understanding of SLAs basics.

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