Senior Virtual Relationship Manager

5 days ago

Bengaluru, India Mashreq Global Services Private Limited Full time

Key Responsibilities:1. Relationship Management & Client Engagement- Manage an assigned portfolio of Business Banking clients through virtual channels (phone, email, video conferencing, digital platforms).- Build and maintain strong, long-term relationships with clients to enhance customer satisfaction and loyalty.- Understand client business needs and provide tailored financial solutions, ensuring alignment with the bank's product suite.- Proactively contact clients to discuss account performance, new opportunities, and potential risks.2. Sales & Business Development- Achieve assigned business targets for deposits, trade finance, lending, and cross-sell products.- Identify opportunities for upselling and cross-selling banking products such as current accounts, loans, payment solutions, and digital services.- Collaborate with internal stakeholders (Credit, Operations, Product, Compliance) to ensure smooth execution of client transactions.- For SVRM: Support strategic sales campaigns, mentor junior VRMs on sales techniques, and manage key high-value clients.3. Portfolio Management & Risk Control- Monitor portfolio performance to ensure healthy credit and deposit growth.- Identify early warning signals of potential risks or delinquency and take proactive actions.- Ensure adherence to KYC/AML, regulatory, and compliance requirements for all client transactions.- Maintain accurate and updated client data in CRM systems.4. Customer Service Excellence- Deliver superior customer service by responding promptly to client queries, complaints, and requests.- Drive customer satisfaction and retention through proactive engagement and high-quality interactions.- Promote the use of digital banking channels for enhanced customer convenience and operational efficiency.5. Collaboration & Team Support- Work closely with Area Managers, Product Teams, and Credit Analysts to deliver comprehensive banking solutions.- For SVRM: Act as a mentor and escalation point for VRMs, providing coaching and guidance to enhance team performance.- Participate in regular reviews, strategy meetings, and performance discussions.Qualifications, Skills, and Experience:- Bachelor's degree in Business Administration, Finance, Economics, or related field (Master's preferred).- SVRM: 6-8 years of experience in Business/SME Banking or Relationship Management.- VRM: 3-5 years of experience in Business/SME Banking or customer relationship roles.- Strong understanding of business banking products, SME market dynamics, and financial analysis.- Proven track record of meeting or exceeding sales and service targets.- Excellent communication, negotiation, and interpersonal skills.- Ability to manage client relationships effectively in a virtual or remote environment.- Proficiency in CRM systems and MS Office applications.- Strong understanding of banking compliance and risk management. (ref:iimjobs.com)

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