Senior Technical Specialist

2 weeks ago


Hyderabad, Telangana, India Talent500 Full time

Job Summary

We are seeking a highly skilled technical writer to join our team and contribute to the success of our customer-focused services. The ideal candidate will have experience in a technical field, such as software development, computer science, or engineering.

About Us

Our company has grown into an industry leader due to our commitment to customer satisfaction. We believe that clear and effective communication is key to this success.

Responsibilities

  • Content Creation: Research, outline, write, and edit content in collaboration with IT, P&E, and Operations teams to understand technical requirements.
  • Documentation: Gather information from subject-matter experts and develop procedure manuals, technical specifications, and process documentation.
  • Collaboration: Work with development and support leads to identify documentation repositories, revise, and edit content, and determine best solutions for data compilation and storage.
  • Templates and Documentation: Research, create, and maintain technical and operational rollout templates, training documentation, user manuals, and tooling rollouts that adhere to organizational and legal standards.
  • Alternative Media: Develop content in alternative media forms for maximum usability, with a consistent voice across all documentation.

Qualifications

  • Education: Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field.
  • SDLC Understanding: Firm understanding of SDLC (systems development lifecycle).
  • Software Development Experience: Previous experience in software development and agile methods of software development and delivery.
  • Certification: Professional certification (e.g., Society for Technical Communication).
  • XML Tools: Experience in using XML tools to create documentation.

Expertise

  • Technical Writing Experience: Two or more years of experience as an effective technical writer.
  • Complex Subject Matter: Proven ability to quickly learn and understand complex subject matter.
  • Documentation Skills: Experience in writing documentation and procedure manuals for various audiences.
  • Communication Skills: Superb written communication skills, with a keen eye for detail.
  • Collaboration: Experience in working with engineers to improve user experience, refine content, and create visuals and diagrams for technical support content.
  • Project Management: Ability to handle multiple projects simultaneously.


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