Service Project Manager

2 weeks ago

New Delhi, India Live Connections Full time

Service Delivery Manager (Life Sciences Domain)Please share me only if your match the requirement others stay awayHiring: Service Delivery Manager (Life Sciences Domain)Location: ChennaiExperience: 12–18 YearsNotice Period: Immediate to 30 DaysRole OverviewWe are seeking an experienced Service Delivery Manager (SDM) with a strong background in Life Sciences IT operations, specifically across Manufacturing (MES) and Quality (QMS/GxP) applications. The SDM will lead managed support, service operations, and delivery for mission-critical pharma applications — ensuring compliance, stability, and operational excellence.Key Responsibilities- Service & Team Leadership: - Lead and manage a shift-based L2/L3 support team in Chennai for Pharma Manufacturing & Quality applications (MES, QMS, LIMS, EBR). - Operational Management: - Drive Incident, Problem, Change, and Release Management aligned with ITIL best practices. - Ensure adherence to defined SLAs, KPIs, and continuous operational improvement. - Stakeholder & Vendor Collaboration: - Serve as the primary escalation and communication point for clients, business partners, and vendors. - Oversee service performance reviews and drive accountability. - Compliance & GxP Oversight: - Ensure all operations and deployments comply with GxP, audit, and validation requirements. - Review and maintain system validation and SOP documentation. - Continuous Improvement: - Identify recurring issues and implement automation or process enhancements for service optimization.Required Skills & Experience- Experience: 12–18 years in IT, with substantial experience managing application managed support in Pharmaceutical / Life Sciences environments. - Applications Exposure: MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). - Regulatory Understanding: Hands-on experience working in GxP-regulated systems and validated environments. - Certifications: ITIL v4 (preferred). - Domain: Life Sciences background is mandatory for this role.Nice to Have- Experience in Pharma Manufacturing processes. - Familiarity with automation, analytics, or AI-led support tools for application management.Work Schedule- Shift-based (24x7 support model) – Flexibility for global operations required.Mail your update profile to victorpaul@livecjobs.comWith Regards,Victor

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