Director of Operations

4 weeks ago

Noida, Uttar Pradesh, India Careray Digital Medical Technology Co., Ltd. Full time

CareRay India is seeking a Director - Operations to oversee the overall operations of our India entity, including Production, Quality, Technical Support, Regulatory Affairs, and cross-functional coordination with Sales. This role will play a vital part in driving operational excellence, product compliance, timely delivery, and post-sales customer satisfaction, ensuring alignment with CareRay's global strategies.

Key Responsibilities:

  • Oversee day-to-day site operations, including production, quality, technical support, regulatory affairs, and cross-functional coordination.
  • Support sales initiatives and revenue achievement through efficient operational execution and customer-centric service.
  • Ensure smooth production support activities and supply chain coordination for timely order fulfillment.
  • Lead the development and implementation of site-level quality systems, ensuring compliance with ISO standards and relevant regulations.
  • Manage local product registration processes, liaising with regulatory bodies and ensuring timely approvals for product entry.
  • Drive process optimization and continuous improvement across all functional areas.
  • Lead technical support teams to provide high-quality post-sales services and maintain customer satisfaction.
  • Collaborate with finance and global teams on budgeting, cost control, and operational risk management.
  • Build and lead a high-performance, cross-functional local team, promoting accountability, teamwork, and a solution-oriented mindset.

Qualifications:

  • Bachelor's degree or above in Engineering, Business Administration, Medical Devices, or related fields.
  • Minimum 8 years of experience in site or country-level operations management, preferably in the medical device or healthcare technology industry.
  • Solid understanding of production and quality workflows; experience with ISO 13485 is a strong plus.
  • Experience in handling product registration and regulatory processes in India.
  • Strong leadership, organizational, and communication skills.
  • Proven ability to drive operational improvements and support commercial objectives.
  • Fluent in English; proficiency in Hindi or other regional languages is preferred.

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