Oracle SCM Functional Support Analyst
16 hours ago
Description : Key Responsibilities : 1. Functional Support & Issue Resolution : - Provide day-to-day functional support for Oracle SCM Cloud modules, including Procurement, Inventory Management, and Order Management (OM).- Analyze and resolve user tickets related to functional, data, or configuration issues.- Manage month-end and year-end closing activities, ensuring timely and accurate financial reconciliations.- Perform regression and patch testing to validate Oracle Cloud updates and ensure system stability post-deployment.- Coordinate with technical teams for debugging issues that require development or integration intervention.Business Engagement & Requirement Analysis : - Interact directly with business users, process owners, and stakeholders to understand functional requirements and pain points.- Translate business problems into functional specifications and collaborate with cross-functional teams for effective solutions.- Document and maintain detailed records of ticket resolutions, business processes, and configuration changes.System Configuration & Enhancements : - Configure Oracle Cloud SCM modules to meet evolving business needs and process improvements.- Participate in enhancement projects, change requests, and impact analysis for business process transformations.- Collaborate with Oracle Support to raise Service Requests (SRs) and track issue resolutions efficiently.Quality Assurance & Continuous Improvement : - Contribute to the testing and validation of new functionalities, patches, and updates in the Oracle Cloud environment.- Identify recurring issues and propose process improvements or automation opportunities.- Ensure compliance with organizational IT policies, audit standards, and data integrity requirements.Required Skills and Experience : - 6+ years of functional support experience in Oracle Cloud SCM applications.Proven expertise in at least two of the following modules : i. Procurement (Purchasing, Self-Service Procurement, Sourcing)ii. Inventory Managementiii. Order Management (OM)- Hands-on experience in handling incident management, change requests, and system testing.- Strong understanding of Supply Chain business operations, workflows, and data dependencies.- Excellent analytical, problem-solving, and multitasking skills.- Strong business communication skills with the ability to liaise effectively with global stakeholders (ref:hirist.tech)
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Bengaluru, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Bengaluru, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Bengaluru, India Oracle Full timeKey ResponsibilitiesEngage business partners to gather requirements and translate functional needs into technical specifications for SCM Cloud solutions.Lead the design and delivery of scalable, high-impact SCM Cloud Planning implementations across business domains.Responsibilities include but not limited to providing excellence in customer service support,...
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Bengaluru, India Oracle Full timeKey ResponsibilitiesEngage business partners to gather requirements and translate functional needs into technical specifications for SCM Cloud solutions.Lead the design and delivery of scalable, high-impact SCM Cloud Planning implementations across business domains.Responsibilities include but not limited to providing excellence in customer service support,...
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Bengaluru, India Oracle Full timeKey ResponsibilitiesEngage business partners to gather requirements and translate functional needs into technical specifications for SCM Cloud solutions.Lead the design and delivery of scalable, high-impact SCM Cloud Planning implementations across business domains.Responsibilities include but not limited to providing excellence in customer service support,...
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Bengaluru, India Oracle Full timeKey Responsibilities- Engage business partners to gather requirements and translate functional needs into technical specifications for SCM Cloud solutions.- Lead the design and delivery of scalable, high-impact SCM Cloud Planning implementations across business domains.- Responsibilities include but not limited to providing excellence in customer service...
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Bengaluru, India Oracle Full timeKey Responsibilities- Engage business partners to gather requirements and translate functional needs into technical specifications for SCM Cloud solutions.- Lead the design and delivery of scalable, high-impact SCM Cloud Planning implementations across business domains.- Responsibilities include but not limited to providing excellence in customer service...
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Bengaluru, India Oracle Full timeKey Responsibilities- Engage business partners to gather requirements and translate functional needs into technical specifications for SCM Cloud solutions.- Lead the design and delivery of scalable, high-impact SCM Cloud Planning implementations across business domains.- Responsibilities include but not limited to providing excellence in customer service...
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Bengaluru, India Oracle Full timeKey Responsibilities- Engage business partners to gather requirements and translate functional needs into technical specifications for SCM Cloud solutions.- Lead the design and delivery of scalable, high-impact SCM Cloud Planning implementations across business domains.- Responsibilities include but not limited to providing excellence in customer service...
