Oracle Fusion Financials/scm Techno Functional

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Position Overview:
Position is for a Fusion Financials/SCM Techno Functional Support Professional, preferably with implementation background in Oracle Cloud Financial/SCM Applications.
Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.

1. Strong Financials/SCM business processes knowledge and concepts.
2. Implementation/Support experience on either of the area
- a) Cloud Financial Modules like GL, AP, AR, FA, IBY, PPM.
b) SCM - Inventory, OM, Procurement
c) Oracle Integration Cloud
3. Ability to relate the product functionality to business processes, and thus offer advices to customers on how to meet their various business scenarios using Oracle Cloud Financials/SCM.
4. Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows and Integration Cloud.
5. Strong problem solving skills.
6. Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
7. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
9. High flexibility so you remain agile in a fast changing business and organizational environment.
10. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
11. Strong team player.
12. Should be ready to work in evening and night shifts.