Customer Support Specialist

5 days ago


New Delhi, India People Prime Worldwide Full time

About LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes Client : LTIMINDTREEJob Type : C2HRole:Customer SupportExperience:1 + yearsWork Location:HyderabadPayroll on :People Prime World WideNotice :0 to 15 daysWork mode :Rotational ShiftCTC : 2.5-3LPARole Overview: We are seeking a highly motivatedCustomer Support Specialistwith excellent communication skills and a passion for delivering exceptional service. The ideal candidate should be a quick learner, demonstrate strong ownership, and be capable of resolving customer issues efficiently while maintaining a professional and empathetic approach. Key Responsibilities: Handle customer interactions throughchat, phone, and offline channels . Deliver high-quality support in aninternational customer service environment . Build strong, dynamicknowledge of company products and services . Investigate customer complaints, identify root causes, and followSOPsto provide the best solutions. Maintain a high level ofcustomer satisfactionand ensure optimal service delivery. Work effectively in24x7 rotational shiftswith minimal supervision. Stay composed during challenging situations while demonstrating aproblem-solving mindset .



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