Call Centre Executive

2 weeks ago

Mysore division, India Mahajan Imaging & Labs Full time

Job Title: Call Centre Executive

Location: New Delhi

Department: Customer Service

Reports To: Call Centre Manager

Position Type: Full-Time

 

About Us:

Mahajan Imaging & Labs is a chain of High-End Integrated Diagnostic centres in India, offering a range of diagnostic services including Radiology, PET CT & Nuclear Medicine, Genomics, Pathology, and Artificial Intelligence. With a focus on advanced technologies, the company has a history of innovation in the private diagnostic sector. They have standalone centres in Delhi NCR and partnerships with prestigious hospitals for comprehensive healthcare services and research collaborations.

 

Job Overview:

The Call Centre Executive will be the first point of contact for patients and clients reaching out to our diagnostic centre. The role involves handling inbound and outbound calls, providing information about diagnostic services, scheduling appointments, and addressing patient inquiries and concerns. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to manage multiple tasks efficiently.

 

Key Responsibilities:

Customer Interaction: Handle incoming and outgoing calls professionally, addressing patient inquiries, scheduling appointments, and providing information about diagnostic services and procedures.

Appointment Scheduling: Assist patients in booking appointments, rescheduling or cancelling appointments as needed, and confirming appointment details.

Information Management: Accurately record patient information and appointment details in the centre's database, ensuring data privacy and confidentiality.

Issue Resolution: Address and resolve patient concerns and issues effectively, escalating complex cases to the appropriate department or supervisor.

Service Promotion: Inform patients about available diagnostic tests, special offers, and new services to promote the centre’s offerings.

Follow-Up: Conduct follow-up calls to confirm appointments, remind patients of upcoming tests, and ensure patient satisfaction.

Compliance: Adhere to all relevant policies and procedures, including data protection regulations and quality standards.

 

Requirements:

Education: High school diploma or equivalent; additional qualifications in customer service or healthcare administration are a plus.

Experience: Previous experience in healthcare or diagnostic setting call centre or customer service role.

Skills:

 - Excellent verbal and written communication skills.

 - Strong interpersonal and problem-solving abilities.

 - Proficient in using call centre software, CRM systems, and Microsoft Office Suite.

 - Ability to handle high call volumes and manage time effectively.

 - Empathetic and patient-focused approach.

Personal Attributes:

 - Professional demeanor and positive attitude.

 - Strong attention to detail and accuracy.

 - Ability to work both independently and as part of a team.

 

Work Environment:

The role is based in a fast-paced call centre environment. Standard working hours are [insert working hours], with potential for shifts depending on the centre’s needs.

 

Application Process:

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to  Applications will be reviewed on a rolling basis until the position is filled.

 

 

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