InvestCloud - Lead Corporate Support Engineer - Microsoft 365

1 week ago


Bengaluru, India InvestCloud, Inc. Full time

Responsibilities :Microsoft 365 Administration :- Manage and maintain Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.- Configure and optimize Microsoft 365 applications to meet business needs.- Monitor system performance and troubleshoot issues.Microsoft Entra and Active Directory Management : - Configure identity services to ensure secure operations.- Manage user accounts, groups, and permissions.- Work with the InfoSec and compliance teams to monitor security policies and ensure regulatory compliance.- Integrate with other systems and automate tasks using PowerShell.- Provide technical support and resolve issues.Intune and Microsoft Defender : - Administer and configure Intune for device management and policy enforcement.- Implement and manage Microsoft Defender for endpoint protection and threat management.- Ensure compliance with security policies and procedures.Mac OS Management :- Provide support for Mac OS users within the Microsoft 365 environment.- Configure and manage Mac devices using Intune.- Troubleshoot and resolve Mac-related issues in collaboration with the IT support team.User Support and Training :- Provide quality technical support services to end-users for Microsoft 365 and Mac-related issues.- Conduct training sessions to educate users on best practices and new features.- Create and maintain documentation for IT processes and procedures.PowerShell Scripting :- Develop and maintain PowerShell scripts for automation of administrative tasks.- Implement scripts to streamline processes and improve efficiency.- Ensure scripts are secure and comply with company :- 7-12 years experience.- Proven experience as a Microsoft 365 Engineer or similar role.- Proficiency in Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.- Experience with Mac OS management and support.- Familiarity with Intune MDM or similar solutions.- Excellent problem-solving and troubleshooting skills.- Strong communication and interpersonal skills.- Proficiency in PowerShell scripting.- Ability to work independently and as part of a team.Preferred Skills and Experience : - Experience with other scripting languages (PowerShell, Bash).- Knowledge of networking fundamentals and security best practices.- Ability to adapt and pivot for new technologies.- SSO Integration.- Defender portal knowledge.- AWS Workspace operational support. (ref:hirist.tech)



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