Trainee-Quality analyst

3 weeks ago

Noida, Uttar Pradesh, India PW (PhysicsWallah) Full time
Job Title:

Trainee - Quality AnalysisDepartment:

Operations SaarthiLocation:

NoidaRole Overview:The

Trainee - Quality Analysis

(6-month duration) will work closely with the

Operations Saarthi

team to ensure adherence to quality standards, monitor communication processes, and enhance student and faculty interactions. This role is ideal for candidates with prior calling experience, preferably in the

EdTech sector , who can effectively coordinate with students and faculty while resolving queries.Key Responsibilities:Call & Chat Quality Monitoring:

Assess inbound and outbound calls, chat interactions, and email responses to ensure compliance with quality and communication standards.Student & Faculty Coordination:

Act as a bridge between students and faculty, ensuring smooth communication and query resolution.Query Resolution:

Address student concerns, academic queries, and operational issues via calls and chats efficiently.Feedback & Reviews Management:

Gather, analyze, and document student feedback from calls and chat to improve service quality.Performance Analysis:

Identify gaps in communication, provide actionable feedback, and recommend process improvements.Quality Control Measures:

Assist in developing and implementing quality control strategies to enhance student experience.Documentation & Reporting:

Maintain detailed records of call evaluations, student queries, and feedback reports.Collaboration:

Work with internal teams to resolve quality issues and drive continuous improvement in student engagement and support processes.Required Skills and Qualifications:Bachelor's degree

in any discipline (preferred).6-month contract-based role , with potential for extension based on performance.Prior experience in a calling profile

is preferred, especially in

EdTech or student support roles .Advanced English communication skills

(both verbal and written).Experience in coordinating with students and faculty

to address queries.Strong analytical and problem-solving skills

with attention to detail.Basic proficiency in MS Office tools

(Excel, Word, PowerPoint).Ability to manage student reviews and feedback efficiently.A proactive approach

to handling student concerns and ensuring high-quality service.Why Join Us?Hands-on exposure

to quality analysis in a student-focused calling environment.Opportunity to work in the EdTech sector

and contribute to student success.Collaborative and supportive team culture

with career growth opportunities.

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