Quality Analyst
3 weeks ago
Position: Quality Analyst
Location: Noida
Department: Quality Team
Overview:
We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth.
Key Responsibilities:
- Quality Assurance:
- Develop and implement quality assurance processes for sales activities.
- Conduct regular audits of sales calls, emails, and customer interactions to assess compliance with company standards.
- Identify areas for improvement and recommend solutions to enhance sales performance.
- Data Analysis:
- Analyse sales data to identify trends, patterns, and areas for improvement.
- Create reports and dashboards to communicate findings and support decision-making.
- Collaboration:
- Work closely with sales teams to understand processes and identify quality gaps.
- Collaborate with training teams to develop materials that address identified quality issues.
- Customer Feedback:
- Gather and analyse customer feedback to assess the effectiveness of sales strategies.
- Develop actionable insights to enhance customer experience and satisfaction.
- Training and Support:
- Assist in the onboarding and continuous training of sales staff on quality standards and best practices.
- Provide ongoing support and coaching to improve sales techniques and customer interactions.
- Continuous Improvement:
- Stay updated on industry trends and best practices in quality assurance and sales.
- Foster a culture of quality within the sales team by promoting best practices and recognizing high performance.
- Root Cause Analysis:
Conduct root cause analysis (RCA) in identified defects/errors and suggest preventive measures for future releases.
Qualifications:
- Any Bachelors degree
- 2+ years of experience in a sales role, with a proven track record of achieving targets.
- 2+ years of experience in quality assurance or a related field.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and data analysis tools.
Preferred Skills:
- Experience in developing quality metrics and performance indicators.
- Familiarity with customer relationship management and sales enablement tools.
- Knowledge of quality management methodologies (e.g., Six Sigma)
-
Quality Analyst
4 weeks ago
Noida, Uttar Pradesh, India Appinventiv Full timeHere's a concise JD for a Quality Analyst role at Appinventiv:Job Title: Quality Analyst Location: [Specify Location]About the Role: We're seeking a detail-oriented and analytical Quality Analyst to ensure our products meet the highest standards of quality, usability, and functionality. The ideal candidate will have a strong knack for problem-solving, a...
-
Quality Analyst
5 days ago
Noida, Uttar Pradesh, India Appinventiv Full timeWe're seeking a detail-oriented and analytical Quality Analyst to ensure our products meet the highest standards of quality, usability, and functionality. The ideal candidate will have a strong knack for problem-solving, a focus on user-centric testing, and a passion for delivering flawless solutions.Responsibilities:Develop, execute, and maintain detailed...
-
Quality Analyst
2 weeks ago
Noida, Uttar Pradesh, India Ocube Services Full timeJob DescriptionPosition: Quality AnalystLocation: NoidaDepartment: Quality TeamOverview:We are seeking a detail-oriented Quality Analyst with a strong background in sales to join our dynamic team. The ideal candidate will ensure the highest quality of our sales processes and deliverables, helping to enhance customer satisfaction and drive revenue growth.Key...
-
Call Quality Analyst
3 weeks ago
Noida, Uttar Pradesh, India White Force Full timeJob Description: Job Role: Call Quality Analyst Responsibilities: Call Audit Purpose of Role: We at Leverage Edu are looking for Associate - Call Quality who would be responsible for doing call audits, identifying process gaps, and generating reports. Job Descriptions: 1. Perform call audits according to defined parameters and standards and monitoring...
-
Quality Analyst
2 days ago
Noida, Uttar Pradesh, India Livekeeping Full timeRole : Quality Analyst Experience : Minimum 0-3 years Educational Criteria : Candidates must have a minimum of 80% aggregate throughout their academic career. Objectives of this role : - Collaborate with the development team to ensure the products are designed and created with the highest quality standards. - Develop and document test plans, test cases, and...
-
Quality Analyst
3 weeks ago
Noida, Uttar Pradesh, India IDFC FIRST Bank Full timeJob Title – Quality Analyst Function/Department - Retail Liabilities and Retail Assets Job Purpose: To support and fulfil service delivery management through effective quality measurement systems of the bank through various banking channel. Roles & Responsibilities: A strong service quality professional – measuring and driving – NPS,...
-
Quality Analyst
4 weeks ago
Noida, Uttar Pradesh, India Abhiwan Technology Full timeJob Description :Key Responsibilities :- Develop and execute comprehensive test plans and test cases based on requirements and specifications.- Perform various types of testing, including functional, regression, integration, system, and user acceptance testing.- Utilize testing tools and methodologies to effectively identify and document defects.- Track and...
-
Quality Assurance Analyst
2 days ago
Noida, Uttar Pradesh, India IRIS software Full timeAt IRIS Software, we are seeking a Quality Assurance Analyst to join our team. As a QA Hybrid, you will play a critical role in ensuring the quality of our software products.About the RoleThis position is responsible for testing and validating our software applications to ensure they meet the required standards. You will work closely with cross-functional...
-
Associate Quality Analyst
4 weeks ago
Noida, Uttar Pradesh, India PW (PhysicsWallah) Full timeJob Title: Associate Quality AnalystLocation: NoidaExperience: 0-2 YearsRole Overview:Physics Wallah is seeking a detail-oriented Associate Quality Analyst to join our team in Noida. The role involves ensuring the quality and efficiency of operations, systems, and processes within our growing organization. You will work closely with cross-functional teams to...
-
Domain Trainee Quality Analyst
3 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people –...
-
Quality Analyst
3 weeks ago
Noida, Uttar Pradesh, India Innovaccer Full timeHello You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer. Customer Success at InnovaccerOur mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're...
-
Senior Quality Control Analyst
1 day ago
Noida, Uttar Pradesh, India Barclays Full timeJob DescriptionEmbark on a transformative journey as Senior Quality Control Analyst at Barclays, where you&aposll play a pivotal role in shaping the future. In this role, you will be responsible to ensure the integrity and accuracy of our financial crime screening process, financial regulations and crime prevention strategies. Join us in our mission to...
-
Senior Quality Control Analyst
11 hours ago
Noida, Uttar Pradesh, India Barclays Full timeJob DescriptionEmbark on a transformative journey as Senior Quality Control Analyst at Barclays, where you'll play a pivotal role in shaping the future. In this role, you will be responsible to ensure the integrity and accuracy of our financial crime screening process, financial regulations and crime prevention strategies. Join us in our mission to safeguard...
-
Senior Quality Analyst
3 weeks ago
Noida, Uttar Pradesh, India Innovaccer Full timeYour RoleAs an Senior Quality Analyst, you will be responsible for developing and supporting the planning/design/execution of test plans, test scripts. The successful candidate will work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines. You will be...
-
Quality Analyst
2 days ago
Noida, Uttar Pradesh, India Innovaccer Analytics Private Limited Full timeAbout UsInnovaccer Analytics Private Limited is a leading provider of healthcare analytics solutions, helping organizations improve patient outcomes and reduce costs. Our mission is to empower healthcare providers and payers with actionable insights, enabling them to make informed decisions and deliver high-quality care.Why Join Us?- Work with a talented...
-
Quality Analyst
1 day ago
Noida, Uttar Pradesh, India Genpact Full timeSoftware Testing RoleWe are looking for a highly skilled Manual QA Engineer to join our Quality team. The successful candidate will be responsible for testing both desktop and web applications to ensure they meet the highest standards of quality.Key Requirements:Bachelor's degree in Computer Science, Engineering, or related field (or equivalent...
-
Software Quality Analyst I
2 weeks ago
Noida, Uttar Pradesh, India Zinnia Full timeWho We Are : Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to...
-
Software Quality Analyst I
3 weeks ago
Noida, Uttar Pradesh, India Zinnia Full timeWho We Are : Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to...
-
Quality Analyst
4 weeks ago
Noida, Uttar Pradesh, India Naviga Full timeAbout Naviga:We are a B2B SaaS based, Media Tech organization, Naviga is the leading provider of software and services powering media-rich industries. Our Content Engagement Platform (CEP) helps companies create, enrich, deliver and monetize content to manage engagements from end-to-end. Our solutions are easy to use, scalable and agile. Combining our...
-
Business Analyst
4 weeks ago
Noida, Uttar Pradesh, India Birlasoft Full timeJob Title: Business Analyst (Pre-Sales, P&C Insurance)Location: Noida Sector 135Job Summary: We are seeking a highly skilled and experienced Business Analyst in Property and Casualty Insurance domain with a strong background in pre-sales. The ideal candidate will have a deep understanding of insurance processes, excellent analytical skills, and the ability...