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Head of SRE

2 months ago

Pune, India Mancer Consulting Services Full time

Principal responsibilities

The Head of SRE Cards and Payments Technology works with the Value Streams providing Site Reliability Engineering leadership, vision and direction as part of a global Production Integrity and SRE team.

The Head of SRE Cards and Payments will be accountable for:

  • working with teams to develop ways of working,
  • helping establish SLO’s and associated monitoring,
  • improve monitoring and alerting,
  • increasing automation,
  • ensure toolset adoption and coverage,
  • reducing toil,
  • improving resilience,
  • developing resource capability and SRE mindset

An important component of the role will be to manage delivery of impactful change through:

  • identifying, analyzing data to understand drivers for work and SRE associated opportunities.
  • engaging and influencing stakeholders, working with appropriate team members to clarify opportunities, agree approach and delivery.
  • establishing and leading community of practices to deliver outcomes improving customer experience, team efficiency and outcomes for team members.


Qualifications - External

  • Outstanding Technology leader experienced in driving strategic change in a matrix environment
  • 15+ years of Relevant and strong background in transformation, risk, good judgment, process and delivery focused.
  • Strong leadership, stakeholder and people management skills, able to navigate across structures in complex business organization
  • Proven ability to work across multi-disciplinary and diverse work environments.
  • Leading and directing executive and non-executive work groups and effecting change through people in a large matrix organization
  • An entrepreneurial drive, with the ability to deconstruct and solve problems, to investigate drivers and “root causes” and drive action planning to deliver solutions
  • Experience of leading teams using SRE/DevOps tools and process
  • Managing operational functions, directing process reengineering and efficiency exercises
  • Effective communication, influencing and negotiation and strong stakeholder management skills at all levels and across diverse, global teams and key stakeholders across functions and regions
  • Successful experience developing and retaining critical talent
  • Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)
  • Ability to apply risk assessment and management principles and processes