Technical Content Creator

2 weeks ago

Kolkata, India Laborintos Full time

Contamos con un equipo sólido y robusto de consultores especializados en búsqueda y selección de personal, así como en consultoría en diversos temas asociado al Talento Humano en múltiples sectores y países, garantizando de esta manera la prestación de un servicio oportuno y resolutivo a cada una de las empresas que nos confían la selección y/o el entrenamiento de sus profesionales.

Actualmente sumamos más de 10 años de experiencia en el manejo de procesos, tanto individuales como masivos, a nivel local y regional.

A leading SaaS provider in the accounting industry is looking for a highly experienced Technical Content Creator to join their content and documentation team. This is a full-time opportunity offering a dynamic, collaborative environment and the chance to contribute to cutting-edge products.

Location:  Hybrid (Kolkata - India)
Employment Type: Full-Time
Experience Level: 6+ Years

Role Overview:
The Technical Content Creator will be responsible for developing, maintaining, and enhancing user-facing documentation including help articles, release notes, and product guides. The role requires deep technical knowledge, outstanding communication skills, and the ability to work closely with cross-functional teams to deliver high-quality content that supports users across various touchpoints.

Key Responsibilities:

  • Create and manage online help content, release notes, FAQs, and user guides

  • Build and maintain layouts and templates in Zendesk , ensuring consistency and usability

  • Translate complex technical concepts into simple, clear, and user-friendly documentation

  • Collaborate with UI designers to fine-tune HTML5/CSS templates and layouts

  • Engage with SEO teams to ensure documentation is searchable and optimized

  • Work closely with developers, testers, and product managers to gather information and filter relevant updates

  • Maintain deep knowledge of product features and industry-specific use cases

  • Respond to queries and feedback from users, particularly in the Irish/UK markets

  • Adapt quickly to changing priorities and work independently on multiple tasks

✅ Required Skills and Experience:

  • 6+ years in technical content creation, ideally within a product-based company

  • Hands-on experience with Zendesk , including layout and template customization

  • Strong command of HTML5 and CSS

  • Excellent oral and written English communication skills

  • Ability to simplify complex technical topics for diverse audiences

  • Proven experience creating structured, engaging, and accessible documentation

  • Technical problem-solving skills and a proactive mindset

  • Ability to manage deadlines and shifting priorities in a fast-paced environment

Perks and Benefits:

  • Competitive salary and comprehensive benefits package

  • Opportunities for professional growth and ongoing training

  • Collaborative, forward-thinking team environment

  • Work on innovative SaaS solutions for the accounting industry

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