Customer Service Executive

3 weeks ago

Mumbai, India bbcollective Full time
Position: Customer Service Executive:
As the Customer Service Executive, you will be responsible for managing and maintaining customer
satisfaction. An outstanding customer service executive should possess a proven record of
accomplishment of successful customer service and management skills. Along with the team, you will
be responsible for ensuring that the customer experience delivers the brand values.
Responsibilities:
Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions.
Replenishing retail shelves as per store requirement.
Managing store visual merchandising and managing customer billing and gift-wrapping.
Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations.
Maintaining a safe and healthy work environment.
Following the cleaning and hygiene guidelines set by the store.
Candidate Qualifications & Skill Requirements:
Candidate should ideally have 0 - 1 year of experience in the similar profile.
Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality.
Good written and verbal communication skills.
Ability to work well under pressure.
Flexible and works well with a team.
Ability to multitask.
Job Location: Mumbai, Bandra (W)
Reporting Manager: Store Manager
Timeframe: Immediate
About us
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9
cities. The company partners with best-in-class international luxury brands to offer Indians a window
to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’
Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and
lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury
French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of
international brands pan-India.

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