Sales Coordinator

3 weeks ago


New Delhi, India Parle Global Technologies Pvt. Ltd. Full time

About the Role The Service & Spares Coordinator will act as the primary contact forPharma & Health carecustomer inquiries related to spare parts, ensuring that all customer needs are met with professionalism and efficiency. Responsibilities Customer Interaction & Support Act as the primary contact for customer inquiries related to spare parts. Understand requirements, gather technical/commercial details, and provide timely updates on quotations, availability, and lead times. Resolve concerns regarding spares, pricing, or delivery. Coordination with Principals/OEMs Send inquiries with accurate specifications to principals/OEMs. Follow up for quotations and technical clarifications. Coordinate for special pricing, approvals, or alternatives. Maintain strong relationships with OEM partners. Spares Quotation Management Review quotations for correctness and completeness. Prepare and submit quotations as per company format and pricing policy. Ensure timely submission and maintain revision records. Order Processing & Follow-up Verify customer purchase orders against quotations. Forward orders to principals and track acknowledgements. Monitor order status, dispatch schedules, and coordinate logistics. Customer Satisfaction & Relationship Management Build long-term relationships with repeat customers. Handle urgent/breakdown spares requests on priority. Maintain professionalism and service-oriented communication. Qualifications Graduate (B.Com/B.A) Experience: 8–10 years in similar profile/product Age Limit: 35–40 years Required Skills Strong communication and interpersonal skills. Ability to manage multiple tasks and prioritize effectively. Proficient in Microsoft Office Suite. Preferred Skills Experience in the spare parts industry. Familiarity with OEM processes and requirements. Pay range and compensation package CTC Range: ₹5–6 LPA


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