Kran - Account Manager

4 weeks ago

Thiruvananthapuram, India Kran Consulting Pvt. Ltd Full time

The Account Manager Projects will serve as the primary liaison between the client and the organization, ensuring successful project delivery, client satisfaction, and account growth.

The role demands a balance of relationship management, project oversight, and commercial acumen, with accountability for meeting client needs while maintaining organizational profitability and efficiency.

Experience: 10 - 15 Years.

Location: Trivandrum (Willing to travel across the country as per project requirements).


Client Relationship Act as the single point of contact for assigned client accounts.

- Build and maintain strong, long-term relationships with key stakeholders.

- Understand client business objectives, challenges, and future requirements.

- Ensure timely communication of project progress, risks, and issues.


Project Oversight & Delivery Support

- Oversee project execution in collaboration with Project Managers and internal teams.

- Ensure adherence to agreed project scope, timelines, and quality standards.

- Support requirement gathering, clarifications, and approvals from the client side.

- Monitor and track project health through regular reviews and reports.


Commercial & Contractual Management

- Ensure compliance with client contracts, SLAs, and deliverables.

- Track financial aspects of the account billing, invoicing, and collections.

- Identify and facilitate opportunities for change requests, upselling, and cross-selling.


Risk & Issue Management

- Serve as the escalation point for client concerns.

- Proactively identify risks that may impact delivery or client satisfaction.

- Drive resolution of issues by coordinating with internal and client teams.


Strategic Account Growth

- Identify opportunities for account expansion and new project engagements.

- Collaborate with Business Development teams for proposal preparation and presentations.

- Contribute to account planning, forecasting, and strategic initiatives.


Internal Coordination & Reporting

- Act as the clients representative within the organization, ensuring delivery alignment.

- Share client feedback with delivery and leadership teams for continuous improvement.

- Provide regular status updates, reports, and dashboards to management.


Skills & Competencies

- Excellent client relationship and stakeholder management skills.

- Strong communication, negotiation, and presentation abilities.

- Commercial awareness with ability to manage budgets and contracts.

- Problem-solving and conflict resolution skills.

- Ability to multitask and manage priorities across multiple projects.

- Should be a team player.

- Good communication skills in English & Hindi (both written and verbal).

- Proficiency in MS Office Suite and Project Management tools (MS Project, JIRA, etc.


Qualification Required:

- Bachelors degree in Business Administration, Management, IT or related field (MBA preferred).

- 10 -15 years of experience in Account Management (IT Projects), Client Engagement or Project Management (IT government projects).

- Proven track record of managing large accounts/projects with multiple stakeholders.

- Strong understanding of project management methodologies and practices.

- Experience in handling contracts, SLAs, and financial tracking for projects.


(ref:iimjobs.com)

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