JBoss Support Engineer
20 hours ago
Location : Genpact PAN IndiaQuick Joiners will be preferred ( Max 30 days Notice )Job Summary: We are looking for an experienced Java/J2EE Technical SME to join our Level 3 (L3) Production Support team. The ideal candidate will possess deep technical expertise in Java/J2EE, JMS, JBoss EAP, Red Hat Linux, and middleware troubleshooting. This role is focused on supporting financial-critical applications, resolving complex production issues, performing root cause analysis (RCA), automating support tasks, and ensuring system stability.Key Responsibilities:- Provide L3 production support for enterprise Java applications on JBoss EAP. - Troubleshoot application and middleware issues: thread dumps, heap dumps, GC logs. - Troubleshoot and resolve issues related to JMS messaging systems (e.g., queue backlogs, message delivery failures, dead-letter queues). - Monitor and maintain JMS queues and topics in environment - Perform root cause analysis (RCA) and develop permanent solutions for recurring production issues Lead incident and problem management efforts including major incident bridges. - Collaborate with developers on code-level debugging, hotfixes, and JMS consumer/producer logic. - Support release management, patching, and middleware upgrades. - Manage and tune JBoss and JVM performance, clustering, and configurations. - Create and maintain automation scripts using Shell (Bash/Korn) for monitoring and support tasks. - Maintain and monitor batch jobs, application logs, and system alerts. - Manage configurations across environments and support access/user management. - Document resolutions and contribute to knowledge management.Required Technical Skills:- 8+ years in Java/J2EE application support and development - Solid expertise in JMS (Java Messaging Service) - Message Queues and Topics - Durable and non-durable subscriptions - Message selectors - Asynchronous messaging patterns - Strong in JBoss EAP (6.x/7.x) installation, configuration, tuning, deployment and administration - Strong in Shell scripting for automation, log parsing, and alerting - Strong in Java/J2EE, REST/SOAP, JDBC, SQL - Familiarity with Red Hat Enterprise Linux (RHEL) system - Solid experience in troubleshooting memory leaks, CPU spikes, connection issues - Familiar with monitoring tools: Splunk, AppDynamics, ELK, Dynatrace - Working knowledge of CI/CD pipelines: Git, Jenkins, Nexus - Familiarity with ITIL processes (Incident, Problem, Change Management)Preferred Skills- Exposure to cloud platforms (AWS, Azure). - Knowledge of Docker/Kubernetes.
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