Durapid Technologies

2 weeks ago


Jaipur, India Durapid Technologies Private Limited Full time

Key Responsibilities : - Configure and customise ServiceNow modules including CSM, ITSM, and HRSD.- Design and implement workflows, SLAs, cases, incidents, and request management processes.- Develop and maintain structured data using JSON and SQL for analysis and validation.- Create realistic enterprise scenarios aligned with ServiceNow processes.- Contribute to AI model training workflows and structured training data creation.- Apply prompt engineering techniques to craft effective instructions and automation logic.- Collaborate with cross-functional teams and engage with clients when required.- Ensure high-quality documentation and knowledge management practices.Required Skills & Qualifications : - 4 to 6 years of ServiceNow experience, with 2+ years in CSM, ITSM, and HRSD.- Strong understanding of workflows, SLAs, incidents, and request handling.- Proficiency in JSON and SQL.- Experience in AI model training workflows and prompt engineering.- Analytical mindset with attention to detail.- Excellent communication skills; customer-facing experience is a bonus.Preferred Add-ons : - ServiceNow CSA and CISITSM certifications.- One of : CISCSM or CISHRSD.- Exposure to AI/ML workflows or training data preparation.- Familiarity with Agile methodologies.- Strong knowledge of prompt engineering best practices. (ref:hirist.tech)


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