Salesforce Business Analyst/Consultant

1 week ago

Thiruvananthapuram, India YO IT CONSULTING Full time

Job Title : Salesforce Business Analyst / Salesforce ConsultantExperience Range : 6+ years of relevant experienceLocation : Bangalore, Chennai, Hyderabad, Kochi, Trivandrum, Noida and PuneWork mode: 3 days in office, Hybrid model. Job Description :We are looking for a Salesforce Business Analyst / Salesforce Consultant who will act as a key liaison between stakeholders and the technical team, helping to design and implement effective Salesforce solutions aligned with business goals. The ideal candidate will have a strong grasp of Salesforce functionality, business analysis practices, and stakeholder engagement.Responsibilities :- Gather and document business requirements through stakeholder interviews and workshops.- Analyze existing business processes and identify areas for Salesforce-driven improvements.- Translate business needs into functional specifications, user stories, and use cases.- Collaborate with Salesforce administrators, developers, and architects to design scalable solutions.- Prepare and maintain detailed documentation, including process maps and functional specs.- Lead and support testing efforts, including UAT planning and execution.- Conduct user training and create adoption support materials.- Act as a bridge between technical teams and business stakeholders to ensure solution alignment.- Monitor system usage and performance; recommend optimizations and enhancements.- Stay updated on Salesforce platform developments and advise on best practices.Must Have Skills :- Minimum 3 years of experience as a Business Analyst, preferably within Salesforce environments.- Strong knowledge of Salesforce products: Sales Cloud, Service Cloud, Experience Cloud.- Proven experience in gathering and translating business requirements into functional solutions.- Expertise in preparing documentation: user stories, functional specifications, process flows.- Familiarity with Agile / Scrum methodologies.- Excellent communication and stakeholder management skills.- Experience in test case preparation and user acceptance testing (UAT) coordination.- Salesforce Certified Business Analyst.- Salesforce Administrator Certification.Good to Have Skills :- Additional Salesforce certifications (e.g., Platform App Builder, Sales Cloud Consultant).- Experience with Salesforce integration projects or third-party tools.- Background in change management or user adoption programs.- Understanding of data migration and data governance in SalesforceSkills : Salesforce,Business Analysis,Salesforce Crm (ref:hirist.tech)

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