ServiceNow Engineer

4 weeks ago


Hyderabad, India Metasys Technologies, Inc Full time

Description :- ServiceNow Platform Engineer.- Hyderabad.Role Summary :We are seeking a skilled and motivated ServiceNow Platform Engineer to design, build, customize, and maintain the ServiceNow platform for our organization.The role involves working closely with cross-functional teams, understanding business requirements, ensuring platform performance and reliability, and driving continuous improvement.Key Responsibilities :- Configure, develop, and maintain workflows, business rules, client scripts, UI policies, script includes, UI actions etc., on the ServiceNow platform.- Customize and extend ServiceNow out-of-the-box modules (e.g. ITSM, HRSD, ITOM, CMDB, GRC etc.) to meet business requirements.- Integrate ServiceNow with other systems using REST, SOAP, APIs, MID-Servers, etc.- Manage data import/export, data integrity, asset management, and maintain the CMDB.- Handle instance administration: upgrades, patching, change management, release management.- Build dashboards, reports, Performance Analytics and Platform Analytics to deliver actionable insights to stakeholders.- Support incident, problem and change management processes (ITIL aligned).- Participate in platform governance: enforce best practices, coding standards, security, access controls.- Troubleshoot and resolve technical issues, ensure platform stability, performance and availability.- Collaborate with architects, business analysts, and other engineers to gather requirements, propose technical solutions, and plan enhancements.- Maintain documentation: configuration details, design documents, release notes, knowledge base.Required Skills & Qualifications :- Bachelors degree in Computer Science, Information Technology, or a related field.- Strong hands-on experience (typically 3-5+ years for mid-level, more for senior) working on ServiceNow platform configuration, development and administration.- Certification(s) in ServiceNow: Certified System Administrator (CSA) is usually mandatory; additional ones such as Certified Application Developer, Implementation Specialist, or module-specific certs are a plus.- Proficiency in scripting within ServiceNow: JavaScript, Glide scripting (GlideRecord, GlideAggregate etc.), client/server scripts.- Experience with integrations: REST/SOAP web services, APIs, MID-Server setup etc.- Good understanding of ITSM / ITIL processes, CMDB, asset management, change, incident, problem management.- Experience working with modules like HR Service Delivery (HRSD), Governance, Risk & Compliance (GRC), IT Operations Management (ITOM) etc. would be a plus depending on domain.- Strong analytical, problem-solving skills and attention to detail.- Excellent communication skills to interact with business stakeholders, technical teams, and possibly external vendors.- Ability to work in an agile environment, manage multiple tasks, prioritize business needs. (ref:hirist.tech)


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