HaystackAnalytics - Regional Head - Logistics

2 weeks ago

New Delhi, India HaystackAnalytics Full time

- The Head of Logistics will architect and launch end-to-end logistics operations for clinical and genetic samples-including blood, DNA, RNA, and related clinical materials-in a fast-growing diagnostics startup.- This is a hands-on, strategic leadership role for someone passionate about building scalable processes, innovating with limited resources, and driving measurable improvements as the company expands its test offerings and cities of operation.Key Responsibilities- Build, lead, and motivate logistics teams including phlebotomists and last-mile executives for sample collection and delivery across multiple cities.- Design robust first mile and last mile sample transport routes, adapting to startup constraints, evolving city maps, public transport options, and dynamic time requirements.- Implement real-time tracking, documentation, and SOPs for complete sample traceability; manage chain-of-custody and compliance with NABL/CAP standards.- Establish, evaluate, and optimize vendor and partner relationships for transportation, phlebotomy, and fleet management to gain cost and TAT advantages.- Collaborate closely with product, lab operations, client management, and sales to anticipate business needs and proactively solve field issues. - Monitor and drive improvements to key metrics such as TAT from intimation to pickup and from pickup to lab, sample integrity, and cost per sample.- Implement and refine logistics SaaS/software solutions for routing, GPS tracking, data dashboards, and communications.- Lead process redesigns to efficiently scale for new test types, geographies, and client requirements, adapting to the rapid growth typical of startups.- Liaise with external and internal stakeholders to deliver service excellence under pressure and ensure continuous customer and client satisfaction.Experience & Qualifications:- 7+ years of relevant experience in logistics, including at least 2 years building operations for a startup or high-growth organization.- Deep experience with clinical/genetic sample logistics: blood, DNA, RNA, and related lab materials in healthcare or diagnostics settings.- Strong leadership background managing "on-ground" teams (phlebotomists, city logistics staff) and scaling up in new markets.- Track record of designing and implementing city route plans and resource allocation.- Experience managing NABL and/or CAP-accredited laboratories and compliance documentation.- Proven success in vendor development, negotiation, and partnership building.- Demonstrated use of tech and SaaS tools (route optimization, team management, tracking) to enhance efficiency.- A well-developed network with logistics, courier, and phlebotomy service companies is highly desirable.- Startup mindset: bias for action, creative problem-solving, comfort with ambiguity, and a willingness to "roll up sleeves" (ref:iimjobs.com)

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