Customer Support Executive

2 months ago


Gurugram, India Wayo Full time

At Wayo, we’re dedicated to delivering efficient, reliable, and tailored logistics solutions

to meet our customers' diverse needs. We are currently looking for Customer Support

Executives to join our Operations team in Gurgaon and Bangalore. This role involves

managing and coordinating daily dispatch activities, requiring strong attention to detail,

excellent communication skills, and the ability to work under pressure.


Location: Gurgaon & Bangalore


Responsibilities

● Schedule and coordinate dispatch activities for our fleet.

● Track and report dispatch metrics to higher management.

● Communicate with driver partners to ensure timely pick-ups and drop-

offs.

● Address and resolve any driver partner or customer complaints related to

assigned trips.

● Perform basic computer tasks as needed.


Qualifications & Requirements

● 1 to 3 years of experience in dispatch management or a related field

preferred.

● Excellent interpersonal and problem-solving skills.

● Ability to multitask and work effectively under pressure.

● Familiarity with Delhi & NCR geography (Gurgaon location) or Bangalore

(Bangalore location).

● Strong communication skills in both Hindi and English (for Gurgaon) or

Kannada (for Bangalore).

● Minimum qualification of Diploma or Graduation.

● Prior experience in a customer-facing role is preferred.


Additional Details

Willingness to work in rotational shifts and with rotational days off.



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