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Application Support Engineer
3 months ago
BoardPAC is the leading provider of Digital Board Meeting Automation Solution, recognized for driving simple, secure, sustainable and experiential communications for Board and Executive members. BoardPAC serves a host of Forbes Global 2000 companies across the world, with over 50,000 users across 40 countries. With its 09 Global Offices, BoardPAC is a globally award-winning company which is recognized as Asia's best place to work by the global ranking entity Great Places to Work.
Job description
- Providing technical support for the windows servers, mobile OS and other product related
- issues.
- Interact and support to the regional sales team on presales and post-sales activities.
- Deployment of software in the client environment and onsite visit if required (Sri Lanka
- and Overseas).
- Maintaining a high degree of customer service for all support queries.
- Taking ownership of user problems and being proactive when dealing with user issues.
- Deployment of service releases, patches, requests, and customizations (Onsite or Remote)
- Problem determination, workaround resolution, root cause analysis, major incident
- management
- Providing a high level of service to our customers and adhering to our strict SLAs for
- response and restoration times
- Flexibility - responsibilities may require occasional evening and weekend work
- Answering the support queries / Technical requests via phone/remotely and email.
- Taking ownership of user problems and being proactive when dealing with user issues.
Skills for your job
- Understanding of software development cycle
- Practical experience of Windows Server, SQL Server, IIS and networking
- Very in-depth knowledge to troubleshoot the IIS related issues.
- Excellent customer service skills
- Hands-on experience with dockers & Kubernetes is preferred
- Should be able to handle cloud environment such as AWS, azure, etc...
- Proper knowledge of Mobile OS (IOS, Android etc..)
- IT Security and Network knowledge troubleshoot the issues.
- Familiar with the VAPT/Pentest assessment for the application.
- Configure DNS and SSL certificate
- Basic scripting knowledge for the SQL and others and SQL Cluster, Logshipping ...
- Understand the network issues and concepts {Ports,NAT,port forwarding etc...}
- Dev Ops
- Minimum 1-2 Years of relevant experiences preferred