Customer Support Specialist
3 weeks ago
Job Description: Customer Care Executive
Roles & Responsibilities
1. Responsible to handle high inflow of incoming chats, calls and
emails.
2. Ability to resolve complex customer issues whilst working
towards achieving agreed operational targets.
3. Build sustainable relationships and trust with customer
accounts through open and interactive communication.
4. Capturing VOCs to identify the continuous improvements
opportunities
5. Should have experience in inter department coordination.
6. Maintain the set SLAs while responding to customers
7. Follow communication procedures, guidelines and policies.
Skills Required
1. Team Player
2. Communication
3. Understanding of customer service domain
4. Proficient in English
5. Basic knowledge of MS Excel
Job
Qualifications
1. Education - Bachelor’s degree or above
2. Position Type – Full Time and On Site
3. No. of working days – 6
4. Location – Chhatarpur ,New Delhi
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