Customer Support Specialist

3 weeks ago


New Delhi, India Dentalkart Full time

Job Description: Customer Care Executive

Roles & Responsibilities

1. Responsible to handle high inflow of incoming chats, calls and

emails.

2. Ability to resolve complex customer issues whilst working

towards achieving agreed operational targets.

3. Build sustainable relationships and trust with customer

accounts through open and interactive communication.

4. Capturing VOCs to identify the continuous improvements

opportunities

5. Should have experience in inter department coordination.

6. Maintain the set SLAs while responding to customers

7. Follow communication procedures, guidelines and policies.

Skills Required

1. Team Player

2. Communication

3. Understanding of customer service domain

4. Proficient in English

5. Basic knowledge of MS Excel

Job

Qualifications

1. Education - Bachelor’s degree or above

2. Position Type – Full Time and On Site

3. No. of working days – 6

4. Location – Chhatarpur ,New Delhi



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