Customer Service Officer

3 weeks ago

Prayagraj, India Lake Macquarie City Council Full time

Join our vibrant Customer Service team and be part of a workplace that values collaboration, innovation, and putting the customer first. We’re building a talent pool of driven individuals ready to step into future roles as they become available.

Your day will be dynamic and rewarding, requiring strong communication skills, a proactive approach to problem-solving, and the ability to thrive in a changing environment. You’ll play a key role in delivering positive, value-added interactions with our customers.

This exciting role will:

Assist customers with enquiries across all Council operations, aligned with our Customer Charter and relevant policies and legislation. Follow the CSC workforce management process and contribute to our quality and coaching framework. Accurately record customer information and requests across relevant systems in line with standards and policies. Champion customer-centric service and suggest improvements that enhance team performance. Build and maintain effective relationships with internal stakeholders.

LET’S HEAR ABOUT YOU 

You have a Certificate III or above in a relevant qualification and/or experience in customer service delivery within a high-volume call centre. Previous experience within a similar position you will stand out from the crowd. Being passionate about working together to meet a common goal your teamwork skills are second to none. Having well-developed communication skills, including the ability to present a professional image through appropriate verbal and non-verbal communication is a must. Your well-developed conflict resolution skills and ability to display a high level of resilience will be evident. You display excellent customer service skills to identify customer’s needs and adapt your communication style to display empathy which is unmistakable. Thriving on variety and a challenge you demonstrate a high level of flexibility to handle multiple diverse tasks and the willingness to perform duties across all channels. Being a quick learner and eager to acquire knowledge and new skills, navigate a variety of computer systems, and to adapt to continual changes in process is a must to excel in this position.

Read the position statement and learn more about this exciting opportunity.

LET’S REVEAL THE PERKS

This position provides:

Competitive salary from $75,899 to $88,207 per year plus 12% superannuation 35-hour working week with nine-day fortnight Enterprise Agreement pay increases apply  Long service leave after 5 years Learning and development opportunities Supportive, empowering, and collaborative work environment Wellbeing initiatives including discounted gym memberships, social club, flu vaccinations, EAP support, and more Click to view more perks

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