Device Support Delivery Manager

1 week ago

New Delhi, India SHI Solutions India Pvt. Ltd. Full time

Hi,We have an immediate requirement forDevice Support Delivery Managerwith our organizationSHI Solutions India Pvt Ltd.Job Title: Device Support Delivery Manager Experience: 10+ Years Location: Bangalore Department: IT Infrastructure / End User ComputingRole Overview: The Device Support Delivery Manager will be responsible for leading end-user device operations, deployment, and lifecycle management for enterprise desktops, laptops, and mobile devices. The role requires strong technical expertise in device management technologies such as Microsoft Intune, Autopilot, Apple Business Manager (ABM), and JAMF, along with proven experience in managing large-scale device deployment and support programs.Key Responsibilities: Manage end-to-end delivery of end-user device support and deployment services. Oversee lifecycle management of desktops, laptops, and mobile devices, including provisioning, configuration, patching, and retirement. Lead technical operations forWindows Autopilot ,Microsoft Intune ,JAMF , andApple Business Manager (ABM) . Ensure timely resolution of incidents, requests, and escalations related to end-user devices. Define and monitor key performance indicators (KPIs), SLAs, and compliance standards. Collaborate with OEMs and vendors for device procurement, warranty support, and issue resolution. Drive continuous improvement initiatives in device support processes and automation. Prepare and maintain Standard Operating Procedures (SOPs) and documentation. Provide regular updates, reports, and presentations to management and stakeholders. Mentor and guide the device support team to ensure high-quality service delivery.Technical Skills Required: Strong knowledge ofWindows and macOSoperating systems. Hands-on experience with: Microsoft Autopilot– device provisioning and deployment. Microsoft Intune– MDM/MAM configuration, compliance, and policy management. Apple Business Manager (ABM)– integration and Apple device management. JAMF Pro– Mac device enrollment, policies, and application management. Familiarity with imaging, software deployment, and patch management tools. Understanding of the ITIL framework, incident, and change management processes. Knowledge of OEM products such as Dell, HP, Lenovo, and Apple hardware.Soft Skills & Communication: ExcellentEnglish communication skills– both written and verbal. Strong stakeholder and vendor management capabilities. Ability to work cross-functionally with global teams. Leadership and team management experience. Analytical thinking, problem-solving, and decision-making skills.Educational Qualification: Bachelor’s Degree in Information Technology, Computer Science, or a related field. Relevant certifications preferred:Microsoft Certified: Endpoint Administrator ,JAMF Certified Tech ,ITIL Foundation , etc.Preferred Background: Experience working in large enterprises or global IT environments. Exposure to hybrid device management (on-premises and cloud). Prior experience leading a device support or endpoint management team.

  • Device Support Delivery Manager

    1 week ago

    New Delhi, India SHI Solutions India Pvt. Ltd. Full time

    Hi,We have an immediate requirement forDevice Support Delivery Managerwith our organizationSHI Solutions India Pvt Ltd.Job Title: Device Support Delivery Manager Experience: 10+ Years Location: Bangalore Department: IT Infrastructure / End User ComputingRole Overview: The Device Support Delivery Manager will be responsible for leading end-user device...

  • SAP ISU Device Management

    2 days ago

    New Delhi, India Tata Consultancy Services Full time

    Greetings from TCS!We are looking for - SAP ISU Device ManagementExperience: 5+ YearsLocation: PAN IndiaRole OverviewWe are seeking an experienced SAP ISU Device Management professional to join our Application Management Services (AMS) team. The ideal candidate will be responsible for supporting, maintaining, and enhancing SAP ISU Device Management solutions...

  • SAP ISU Device Management

    1 day ago

    New Delhi, India Tata Consultancy Services Full time

    Greetings from TCS!We are looking for - SAP ISU Device ManagementExperience: 5+ YearsLocation: PAN IndiaRole OverviewWe are seeking an experienced SAP ISU Device Management professional to join our Application Management Services (AMS) team. The ideal candidate will be responsible for supporting, maintaining, and enhancing SAP ISU Device Management solutions...

  • Head of Legal Representation

    6 days ago

    New Delhi, India vueverse. Full time

    Head of Legal Representation & Service Delivery-Pharma & Medical Devices (Remote)TheHead of Legal Representation & Service Deliverywill lead theglobal execution, governance, and performanceof all client projects across theMedical Devices, Pharmaceuticals, and Consumer Goodssectors.The role oversees diverse service lines —Legal Representation (LR/MAH/US...

  • Head of Legal Representation

    5 days ago

    New Delhi, India vueverse. Full time

    Head of Legal Representation & Service Delivery-Pharma & Medical Devices (Remote)TheHead of Legal Representation & Service Deliverywill lead theglobal execution, governance, and performanceof all client projects across theMedical Devices, Pharmaceuticals, and Consumer Goodssectors.The role oversees diverse service lines —Legal Representation (LR/MAH/US...

  • Factory Manager | Medical Device

    1 week ago

    New Delhi, India SV Placement Full time

    About the Role We are looking for a highly experienced Factory Manager from the Medical Device or Formulation Industry to lead the entire plant operations at our Bhimpore (Daman) facility. The ideal candidate must have a strong background in regulated manufacturing, quality compliance, production planning, manpower management, and end-to-end plant...

  • Regional Service Delivery Manager

    6 days ago

    New Delhi, India SISL Global Full time

    Job Description: Regional Service Manager Location: Pune, India Job Overview The Regional Service Manager will be responsible for overseeing all aspects of onsite desktop support and dispatch services provided by Client across the India. This position requires a dynamic and experienced IT professional with a robust background in end user computing (EUC)...

  • Mobile Device Management

    2 weeks ago

    New Delhi, India ITC Infotech Full time

    Mobile Device Management (MDM) EngineerLocation: MumbaiJob Description Intune Lead Job Summary: Were looking for a skilled MDM Engineer to design, implement, and support enterprise mobile and endpoint device strategies using Microsoft Intune and SCCM. You\'ll be responsible for device lifecycle management, policy enforcement, software distribution, and...

  • Head of Legal Representation

    6 days ago

    Delhi, India vueverse. Full time

    Head of Legal Representation & Service Delivery-Pharma & Medical Devices (Remote)TheHead of Legal Representation & Service Deliverywill lead theglobal execution, governance, and performanceof all client projects across theMedical Devices, Pharmaceuticals, and Consumer Goodssectors.The role oversees diverse service lines —Legal Representation (LR/MAH/US...

  • Head of Legal Representation

    6 days ago

    Delhi, India vueverse. Full time

    Head of Legal Representation & Service Delivery-Pharma & Medical Devices (Remote) The Head of Legal Representation & Service Delivery will lead the global execution, governance, and performance of all client projects across the Medical Devices, Pharmaceuticals, and Consumer Goods sectors. The role oversees diverse service lines — Legal Representation...