Butler/Floor Executive_Charni Road

2 weeks ago

Mumbai, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time

Dear Candidate,


Namaste


Greetings from Sir HN Reliance Foundation Hospital , Mumbai, India.Sir H. N. Reliance Foundation Hospital and Research Centre is a 345-bed, multi-Speciality tertiary care hospital with following thrust areas: Cardiac Sciences, Gastroenterology & Hepatobiliary Sciences, Liver Transplant, Nephro-Urology, Neuro Sciences, Oncology, Orthopaedics & Spine, and Woman & Child Health. The Hospital has a Medical Mall with progressive diagnostic services, including Laboratories, Radiology & Imaging, and Nuclear Medicine.


WE ARE SEEKING APPLICATIONS FOR "Floor Executive / Butler"


Position: Floor Executive/Butler

Qualification : Any Graduate

Experience: Fresher to 8.00 yrs

Location : Girgaon - Charni Road


Job Description:


- To be the single point of contact for all the services needed by the VIP patient and there relative.

- Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.

- Pre Arrival of the VIP patients

- Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits

- Make necessary arrangements according to the information gathered.

- Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry set up before VIP patients arrival.

- Pre place VIP amenities On Arrival

- Introduce self to Patient and the family at appropriate time.

- Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease.

- Offer assistance in packing and unpacking of the luggage and other non-clinical services .

- Reconfirm patient likes/dislikes/ temperature of room during the Stay

- Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment, Billing, Scheduling the services.

- Coordinate with the dietician for any given food preferences given by the VIP patient so that the health of the patient is not affected.

- Coordinate with the kitchen for priority delivery of all the meals.

- Ensure that the food is as per the Clinical requirements.

- Ensure all service gear/tray set up are in place.

- Ensure the temperature of the food at the time of service is as per food standard.

- Ensure personalized service of food at all meals so that the VIP patient/relative has comfortable stay in the hospital.

- Ensure all clearances are done personally and hygienically.

- Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping, Engineering and Maintenance etc.- specific to 19th south

- Ensure VIP patients privacy is maintained at all times.

- Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient.

- Ensure right billing.

- A&G raised for all non-chargeable.

- Pantry up keep

- Inventory management

- Update Hygiene records

- Update butler log book

- Preference/ allergen board update

- Amenity requisition


Solving query of customers and should possess good communication skills and should be presentable.


Interested candidate, kindly inbox your Or call for any query.


Regards,

Ms. Hemangi Shende

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