iServeU Technology

Manager - Performance Management & Rewards Introduction:

iServeU is a modern banking infrastructure provider in APAC region, empowering financial enterprises with embedded fintech solutions for their customers.

iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products.

iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.

We process around 2500 transactions per second by levering distributed & auto scale technology like K8.

Our core platform combines of 1200+ micro services.

Our customer list includes Fintech start-ups, top tier private banks to PSU bank.

We operate in five countries and help customers constantly change the way financial institutions operate and innovate.

Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.

Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents.

Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi.

We have raised $8 million in funding to support our growth and innovation.

For more details visit: www.iserveu.in.

Key Responsibilities:

Employee Relations & Engagement:

- Serve as a primary point of contact for employee queries and concerns, providing guidance and resolving issues in a fair and consistent manner.

- Implement visions of management to foster a positive work culture, enhance employee engagement, and improve retention.

Performance Management & Development:

- Administer and continuously improve performance review processes, including goal setting, feedback mechanisms, and performance evaluations.

- Identify training and development needs, and facilitate learning opportunities to enhance employee skills and career growth.

HR Operations & Compliance:

- Be the agency who would proactively make sure the engineering team is taken care of.

- Utilize HRIS (Human Resources Information Systems) and other tools to streamline HR processes.

HR Project Management & Analytics:

- Utilize project management tools like Jira to track HR initiatives, manage workflows and report on progress.

- Analyze HR metrics and data to identify trends, inform decision-making, and measure the effectiveness of HR programs.

Strategic Partnership:

- Collaborate with senior leadership and department heads to understand business needs and develop HR strategies that support organizational objectives.

- Provide expert advice and support on all HR-related matters.

Required Qualifications:

- Bachelor's degree in Technology, Business Administration, Psychology, or a related field.

- 5-8 years of progressive experience in Human Resources.

- Proven experience in managing various HR functions, including recruitment, employee relations, performance management, and HR operations.

- Demonstrated practical experience using Jira or similar project management/workflow tools for HR processes.

- Strong knowledge of Excel to do HR Analytics.

- Excellent communication (written and verbal), interpersonal, and negotiation skills.

- Ability to handle sensitive and confidential information with discretion.

- Strong analytical and problem-solving abilities.

Preferred Qualifications:

- Experience in a fast-paced technology or product-driven environment.

- Experience with specific HRIS platforms.

(ref:iimjobs.com)

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