Operations Executive

16 hours ago

New Delhi, India XYLEM LEARNING Full time

Job Title: Operations ExecutiveLocation: Kochi, KeralaExperience: 1–3 YearsDepartment: OperationsPosition SummaryWe are looking for a dynamic and detail-oriented Operations Executive to join our growing team in Kochi. The ideal candidate will have a minimum of 2 years of hands-on experience in managing day-to-day operations within the EdTech space. This role is pivotal in ensuring smooth execution of academic and non-academic processes, coordinating with internal teams, and delivering high-quality support for learners and faculty.Key Responsibilities- Coordinate and monitor academic and operational activities across courses and batches. - Support scheduling of classes, manage timetables, and ensure timely communication with faculty and students. - Manage LMS (Learning Management System) content uploads, student access, and digital resource maintenance. - Maintain accurate records related to enrollments, attendance, assessments, and feedback. - Act as a point of contact for resolving operational issues between academic teams, tech support, and students. - Ensure smooth onboarding for new students and mentors, providing necessary administrative assistance. - Collaborate with cross-functional teams (Academic, Product, Sales, Customer Support) to improve process efficiency. - Track key operational metrics and contribute to continuous improvement initiatives. - Prepare daily and weekly reports, dashboards, and documentation to monitor process performance.Requirements- Bachelor’s degree in any discipline (preferred: education, business, or operations). - 1–3 years of relevant experience in EdTech operations or academic coordination. - Excellent organizational and multitasking skills with a proactive problem-solving mindset. - Strong verbal and written communication abilities. - Proficiency in MS Office and Google Workspace. - Ability to work effectively in a fast-paced environment with high attention to detail.Preferred Skills- Experience in academic planning, digital classroom coordination, or student engagement initiatives. - Familiarity with EdTech tools and platforms. - Experience in managing faculty coordination and content management workflows.

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