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Corestack - Cloud Success Manager - AWS/Azure

4 months ago

Chennai, India Corestack Full time

Location : Chennai, India.

Responsibilities :

- As a CoreStack Customer/Cloud Success Manager, you will guide & advise a wide variety of customers, ensure they launch CoreStack successfully and are continually deriving business value.

- This role focuses on post-sales engagement, and you'll work closely with customers to discover their business needs, challenges and advice on how to use CoreStack to address their cloud governance challenges.

- Collaborate closely with engineering teams, Sales and customers to capture key success factors, use cases and ensure successful product adoption.

- Act as a Product CSM, understanding cloud infrastructure footprint of the customer and driving customer success initiatives.

- Demonstrate proficiency in at least one major public cloud platform (AWS/Azure/GCP/OCI).

- Knowledge of services and their usage by Application teams.

- Utilize your cloud expertise to provide hands-on support and guidance to customers, ensuring their success in adopting and utilizing CoreStack solutions.

- Customer Success Manager acts as a liaison between service and sales, incorporating product expertise and customer feedback.

- Working closely with CoreStack Sales and Product Team, to provide inputs on strategic customer plans to help identify areas where existing customers could improve their use of CoreStack.

- Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.

- You are required to create knowledge-based articles, product tutorials and raising customer awareness.

- Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.

Requirements :

- Relevant experience of between 8-12 years with minimum of 4 years in customer facing role.

- A proven track record in services and/or support management for a SaaS solution with at least 2 years working in a SaaS environment.

- Expertise in public cloud - AWS, Azure, and/or GCP with Associate level certification.

- Strong organization and presentation skills.

- Passion towards driving customer success.

- Excellent customer relationship and communication skills.

- The ability to manage and drive many high-priority tasks at the same time.

- Ability to collaborate with Sales teams.

CoreStack offers :

- Competitive salary.

- Competitive benefit package with appreciable equity.

- Exciting, fast-paced and entrepreneurial culture.

- Health insurance and other company benefits.

Location - Chennai, Tamil Nadu, India.


Exp is 8 to 12 years.

(ref:hirist.tech)