SAP CRM Consultant
2 months ago
Job Role: SAP Technical CRM Consultant.
Experience:4+years.
Locations: Pune,Mumbai,Chennai,Bangalore.
Job Description:.
- Extensive experience as a technical consultant in a CRM- (SAP CRM, D365)- and ERP systems (ERP, S4HANA).
- Advanced knowledge of software solutions, like mobile and web applications, APIs and interface services.
- Very good understanding of SQL.
- Ability to analyse internal error logs.
- Proficiency in providing efficient technical support.
- Ability to ensure optimal system functionality.
- Excellent interpersonal and communication skills.
- Require a SAP CRM Functional resource with around 4 to 9 years experience, to carry out the following responsibilities .
- Provide solution delivery and production support for SAP CRM Mktg and Sales business application .
- Design solutions in SAP CRM including marketing and service campaigns .
- Create user stories and tasks in Rally tool .
- Adhere to Incident Management process for providing production support .
- Perform root cause analysis and resolve application issues .
- Create and validate production support related documentations.
- Responsible for technical co-ordination with technical team .
- Effectively communicate with customer, completes action items on a timely basis and escalate to relevant stakeholders, wherever required .
- Responsible for meeting production support targets.
- Adhere to appropriate security and control processes .
- Perform initial analysis for application enhancements .
- Effectively communicates with the customer on a day to day basis, resolves action items and escalate issues to the relevant stake holders on need basis
Skills Required :
- SAP CRM Functional expertise
- Knowledge and practical experience of agile delivery .
- Highly self-motivated and independent requiring minimal supervision
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