Technical Support Engineer

5 days ago


New Delhi, India Insight Global Full time

User Support & Customer Service· 3+ years of technical user support or customer success experience in enterprise software environments · Demonstrated ability to explain complex technical concepts to non-technical audiences · Strong customer service orientation with patience and empathy · Experience triaging and resolving user issues across varying complexity levels · Proven ability to remain calm and effective under pressure during high-volume support periods · Excellent problem-solving skills identifying root causes and effective solutionsPreferred Qualifications · Healthcare industry experience with understanding of healthcare data and workflows · Collibra platform experience as an end user or administrator · ITIL Foundation certification understanding IT service management · Change management certification · Experience with data governance programs and data stewardship · Background in instructional design or formal training development · Familiarity withHIPAAcompliance and healthcare data sensitivity · Experience with community management and building user communities



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