Amadeus Labs
1 day ago
Description:Job Title:Manager IBS Service Delivery & Support.Summary Of The Role:Youll promote operational excellence and service performance for critical business applications supported by BSS.Youll coordinate support teams, vendors, and stakeholders to deliver reliable, user-focused outcomes while fostering automation and continuous improvement.In This Role Youll / Your Main Responsibilities:- Promote service delivery governance, Service Level Agreement (SLA) compliance, and automation adoption across supported applications.- Coordinate readiness activities for new services and upgrades, ensuring documentation and knowledge bases are maintained for support teams.- Monitor and report on SLAs, Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs), and facilitate service reviews.- Collaborate with internal teams and vendors to resolve incidents, implement automation solutions, and improve service performance.- Develop effective relationships with stakeholders and vendors, manage budgets, and support staffing aligned with strategic goals.About The Ideal Candidate:- Bachelors degree in Information Systems Management, Computer Science, or related field; equivalent experience or certifications are welcome.- Experience in service delivery, technical support, or operations for business-critical applications (e.g., Customer Relationship Management (CRM), call center, billing).- Familiarity with Information Technology Infrastructure Library (ITIL) processes including Incident, Problem, Change, and Knowledge Management.- Experience in identifying automation opportunities and collaborating with technical teams to implement solutions.- Effective leadership, stakeholder engagement, and communication skills, with the ability to interpret data and use insights to guide improvements.What We Can Offer You:- A critical mission and purpose At Amadeus, you will power the future of travel with a critical mission and extraordinary purpose.- A truly global DNA Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.- Great opportunities to learn Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.- A caring environment Amadeus fosters a caring environment that supports both professional growth and personal well-being.- A complete rewards offer Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.- A diverse, equitable, and inclusive community We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.- A Reliable Company Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.Diversity & Inclusion:Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law. (ref:iimjobs.com)
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Amadeus Labs
2 weeks ago
Bengaluru, India Amadeus Labs Full timeJob TitleData Scientist 3Summary Of The RoleWere looking for a Data Scientist to join our Offer Optimization team, developing models and data pipelines for Dynamic Pricing and Revenue Management applications in the airline industry.Youll work with large datasets, advanced algorithms, and real-time systems to help airlines optimize pricing and maximize...
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Amadeus Labs
1 day ago
Bengaluru, India Amadeus Labs Full timeDescription :Job Title :SENIOR SPECIALIST INFORMATION SECURITY.Summary Of The Role :Youll play a key role in ensuring cloud security and compliance across Amadeus environments.This position supports risk mitigation and continuous improvement of our security standards and certifications.In This Role Youll :- Ensure security measures are implemented and...
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Amadeus Labs
1 day ago
Bengaluru, India Amadeus Labs Full timeDescription :Job Title :Specialist SAP Basis.Summary Of The Role :We are seeking an experienced SAP Basis consultant to support and enhance our enterprise systems.This role involves managing SAP environments, ensuring system performance, and collaborating with cross-functional teams to deliver reliable solutions.Your Main Responsibilities :- Install,...
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Amadeus Labs
1 day ago
Bengaluru, India Amadeus Labs Full timeDescription:Job Title: Product Definition Analyst (Business Analyst)Experience Range 6-12 YearsMandatory Skill : Business Analyst/Product Definition Analyst with Travel domain experienceCommon Accountabilities:- Has the required technical/functional knowledge and experience in own discipline- Knowledge of the Amadeus business and how it is related to own...
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Amadeus Labs
1 day ago
Bengaluru, India Amadeus Labs Full timeDescription :Job Title : Architect Platform Engineering.Summary of the Role :Youll play a key role in shaping the future of our ServiceNow platform by guiding architectural strategy, platform evolution, and integration across enterprise systems.This role offers an opportunity to make a meaningful impact on how technology supports business transformation.Your...
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Amadeus Labs
1 day ago
Bengaluru, India Amadeus Labs Full timeDescription :Job Title :Manager, Engineering.Key Responsibilities :- Lead, mentor, and manage a team of C++ Software Developers, Qas, Business Analyst.- Foster a collaborative and innovative team culture and has accountability for their performance and results.- Sets performance objectives, conducts performance reviews and recommends pay actions.- Oversee...
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Amadeus Labs
1 day ago
Bengaluru, India Amadeus Labs Full timeDescription :Job Title :IBS Analysis Senior Specialist.Summary Of The Role :- Assist the Product Owner to ensure the link between business Stakeholders and technical delivery team.- Gather, analyze, and document detailed business and functional requirements for customer journeys, content personalization, portal features, and system integrations.- Translate...
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Amadeus Labs
1 day ago
Bengaluru, India Amadeus Labs Full timeJob Description :Your Role & Responsibilities :- You will be responsible for the technical solution, sizing, and implementation/operations approaches as part of the day to day activities.- Lead face to face conversations with regards to Cloud with Internal & External stake holders and technology leaders.- Leading PoC, landscape assessment and early-stage...
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Amadeus Labs
3 weeks ago
Bengaluru, India Amadeus Labs Full timeJob Title : Service Reliability Engineer 3 Summary Of The Role : Were looking for an experienced Incident Manager to join our Global Customer Care team. In this role, youll coordinate the recovery of major incidents across Amadeus products and services, ensuring timely communication and resolution. Youll work closely with internal and external stakeholders...
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Amadeus Labs
1 day ago
Bengaluru, India Amadeus Labs Full timeDescription :Job Title :Platform Engineering Engineer 3.Summary Of The Role :Youll contribute to the implementation and support of cloud platform components and infrastructure, ensuring reliability, scalability, and recoverability.This role involves collaboration across teams to maintain high service availability and drive continuous improvement.In This Role...
