Cogneesol - Senior Manager - Legal Operations - LPO

Role Overview:The Sr. Manager plays a pivotal role in leading delivery teams, ensuring high-quality execution of client projects, maintaining compliance with global legal standards, and nurturing client relationships. This role demands a strong foundation in legal concepts, managerial skills, attention to detail, and a service-driven mindset to meet the evolving demands of international legal clients.Key Responsibilities: Delivery and Project Management:Manage and supervise the end-to-end delivery of legal support services across verticals such as:- Litigation Support Services preferably in US litigation with focus on personal injury, employment law and Lemon law- Contract Lifecycle Management (CLM)- Document Review (Litigation, Regulatory, Internal Investigations)- Legal Research and Drafting- Compliance and Risk Advisory- Entity Management and Corporate Governance- To maintain quality deliverables by ensuring accuracy, completeness, and adherence to client expectations and legal standards.- Develop project plans, allocate resources, and monitor progress to ensure timely and cost-effective delivery.- Address and resolve delivery-related issues and client escalations in a proactive manner.Client Relationship Management:- Serve as a key point of contact for assigned clients; maintain regular communication to understand evolving needs, provide updates, and ensure alignment- Participate in client calls, review meetings, and feedback sessions- Support client on boarding, process transition, and documentation activitiesPeople and Performance Management:- Lead, mentor, and coach a team of legal analysts, associates, and senior associates- Monitor team performance, identify training needs, and implement performance improvement strategies- Conduct regular knowledge-sharing sessions, upskilling initiatives, and career development support for team membersQuality, Compliance & Reporting:- Ensure adherence to internal SOPs, SLAs, legal best practices, and data confidentiality protocols- Implement robust quality control mechanisms and conduct regular audits of work outputs- Generate and present project dashboards, status reports, and operational metrics to internal and external stakeholdersOperational and Strategic Initiatives:- Assist the AVP/Delivery Head in strategic planning, process optimization, and resource management- Collaborate with business development teams on proposals, RFPs, client presentations, and proof-of-concept projects- Support the implementation of legal tech tools and process automation initiativesQualifications & Experience:- Educational Background: LL.B. (mandatory) from a recognized law school; LL.M in Business laws preferred- Experience: 10+ years in legal services with 10+ years in a supervisory or client-facing role in an LPO or corporate legal setup- Exposure to U.S., U.K., or other common law jurisdictions is highly desirable.- Demonstrated expertise in contract analysis, litigation support, and legal compliance domainsKey Skills & Competencies:- Excellent legal drafting, analytical, and interpretation skills- Strong command of legal research databases (e.g., Westlaw, LexisNexis)- Familiarity with contract management platforms (e.g., Icertis, ContractWorks, DocuSign CLM), review tools (e.g., Relativity, Everlaw) and case management softwares like ActionStep, Clio, Practice Panther etc.,- Exceptional written and verbal communication and ability to interact with global clients- Proven ability to lead teams, manage multiple priorities, and work under pressure.- High standards of professional ethics, confidentiality, and integrity (ref:iimjobs.com)