ShopSe Digital Finance

2 weeks ago

Mumbai, India Shopse Full time

Responsibilities:

Merchant Onboarding & KYC:

- Manage the onboarding process for new merchants, including collecting and verifying KYC documentation.

- Ensure merchants meet MDR (Merchant Discount Rate) and subvention requirements based on their category.

- Coordinate bank and payment gateway (PG) onboarding for new merchants.

Payment Processing & Activation:

- Collaborate with banks to ensure timely onboarding of merchants for various payment options.

- Configure MID/TID (Merchant ID/Terminal ID) for different payment options.

- Facilitate EMI conversions by periodically sharing files with direct banks.

- Work towards maximizing merchant activation across all available payment options.

Customer & Merchant Support:

- Manage CC/DC (Credit Card/Debit Card) cardless EMI refunds efficiently.

- Resolve customer and merchant queries related to onboarding, payments, and transactions.

- Maintain clear communication and follow up with internal and external stakeholders as needed.

Process Improvement & Automation:

- Identify opportunities to streamline processes and minimize manual intervention through automation.

- Develop and share recommendations for process improvements to enhance Bachelor/masters degree in Business Administration, Finance, or a related field (preferred).

- Minimum of 2+ years of experience in a customer service, banking operations, or payments processing role.

- Strong understanding of merchant onboarding procedures, KYC compliance requirements, and various payment options (EMI, card payments, etc.).

- Excellent analytical and problem-solving skills with a focus on continuous improvement.

- Effective communication, interpersonal, and collaboration skills.

- Ability to prioritize tasks, manage multiple deadlines, and work independently.

- Proficient in Microsoft Office Suite (Word, Excel).

(ref:iimjobs.com)

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